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Legal Ombudsman File Reference:  F155593 ERef:000222048292

Legal Ombudsman File Reference:  F155593 ERef:000222048292




Shantanu Panigrahi <>


Fri, 16 Jun at 19:16

Dear Ravina

I did complain to the Solicitors Regulation Authority and the Legal Ombudsman as you see here. I said to you once that Olive Solicitors are fired for poor service then several weeks of emailing you and telephoning you and finding that there was no information coming to me from Kent Police through Olives Solicitors I terminated our relationship but as I was and still am desperate for legal representation at the voluntary interview and especially at Sunday 18 June 2023's bail Meeting at Medway Police Station and any subsequent Court Hearing for my Trial on 10 November 2023, 2 pm at Medway Magistrates Court, I wrote to you that I had attempted to restore our relationship as client and law firm. OLIVES Solicitors did not reply to me just as it did not reply any of the dozen emails that I sent you.

I thought and made clear to the Solicitors Regulation Authority that the problems I encountered was structural in the way the Duty Solicitor Scheme of the government operates.

Could you let me have your side of the story.

Thank you

Yours sincerely

Dr Shantanu Panigrahi

3 Hoath Lane


Kent ME8 0SL

Tel 07967789619

Sent from Yahoo Mail on Android

----- Forwarded message -----

From: "Enquiries" <>

To: "Panigrahi, Shantanu" <>


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Sent: Fri, 16 Jun 2023 at 16:32

Subject: Legal Ombudsman File Reference:  F155593 ERef:00022204829

File Reference: F155593 

Dear Dr.  Panigrahi 


Thank you for your email of 1 May 2023 regarding your complaint about Olives Solicitors. We apologise for the delay in responding, which is due to the high demand for our service at the current time.

Having reviewed the documentation, you have provided to us, it looks like you have not complained to your service provider. You will need to do this first and allow them up to eight weeks to respond. We have a template complaint letter available on our website. If you have already complained and either received a final response that you are not happy with or have waited eight weeks from the date of your complaint, we may be able to help.

Please complete our online complaint checker. You will need to provide personal information and documents such as:

A copy of your formal complaint, and the service provider’s responses including any final response. 

If the service provider did not respond to your complaint within eight weeks: Proof of delivery, e.g., a recorded delivery receipt or confirmation that your complaint was sent to a valid email address for the service provider. If you did not send your complaint recorded delivery, please confirm the date you sent the complaint, and we will contact the Service Provider to confirm receipt of your complaint. If the Service Provider says they did not receive your letter of complaint, you may be asked to resend your letter of complaint. 

Do not delay as you have a maximum of six months after you receive their final response to bring your complaint to us. 

For complaints referred to us after 1 April 2023, the matter complained about must have taken place in the previous year or, if it happened more than a year ago, you must have become aware of it in the past year. Come to us as soon as you can after trying to resolve your complaint with your service provider – don’t delay. You have a maximum of six months after you receive their final response to bring your complaint to us.

When responding, please tell us your file reference which is shown at the top of this email. Do not send any original documents by post as we scan all our incoming mail to make computer copies and then destroy the originals. Please send any information requested to our email address: 

If we do not hear from you, we will assume that you do not wish to continue with your complaint and will close our file. We will not try to contact you again.

Kind Regards

General Enquiries Team

Legal Ombudsman

Telephone: 0300 555 0333


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Download all attachments as a zip file

Example formal complaint letter template.pdf 161.2kB

Factsheet 2 - How to Complain.pdf 134.9kB

Factsheet1 - Here to help.pdf 173.5kB

Legal Complaint Form.pdf 208.3kB

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