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Report@sra.org.uk

16:49 (1 hour ago)

to me

Thank you for reporting your concerns to us about solicitors.

We are now taking the time to carefully assess these, and we will also look at the regulatory information we may already hold to decide what we need to do next.

We will respond to you within the next 35-45 working days, sooner if we identify urgent problems that need our immediate response.

If we cannot help with your concerns, we will point you in the right direction.

Are we the right organisation?

We want you to raise your concern with the right people. Sometimes that is us. But other organisations may be best placed to help.

For example, if you have concerns about the professional service you have received from your solicitor, the right organisation to help is the Legal Ombudsman. Unlike us, it has powers to tell your solicitor to put things right, to pay compensation to you or reduce your solicitor’s bill if it finds there has been poor service. More information about the Legal Ombudsman and how to make a complaint can be found at https://www.legalombudsman.org.uk/

For information on how we handle your personal data, see our privacy notice.

This email is intended for the addressee only. This includes any attachments. Its unauthorised use, further processing, storage or copying is not allowed. If you are not the intended recipient, please let the sender know and then destroy all copies.

Please note the sender is not authorised to conclude any contract on behalf of the Solicitors Regulation Authority by email.

We are the regulator of solicitors and law firms in England and Wales. The Solicitors Regulation Authority Limited is a company limited by guarantee. Our registered offices are: The Cube, 199 Wharfside Street, Birmingham, B1 1RN. Our company registration number is: 12608059.

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