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from:Â Â Â Shantanu Panigrahi <shanpanigrahi3000@gmail.com>
to:Â Â Â Â Â Â Â Â Â ComplaintsTeam <ComplaintsTeam@sra.org.uk>
cc:Â Â Â Â Â Â Â Â Maidstonecrowncourt <maidstonecrowncourt@justice.gov.uk>,
Central London DJSKEL <centrallondondjskel@justice.gov.uk>
date:Â Â Â Â 22 Apr 2024, 08:46
subject:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Re: Auto-Reply
mailed-by:Â Â Â Â Â Â Â Â gmail.com
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Dear Sirs
Â
So that there is no duplication of effort kindly note that the Legal Ombudsman may be dealing with the complaint as acknowledged here: FrLegalOmbudsman(Thank you for your enquiry_ForzKhan)21Apr2024.docx
Â
Yours sincerely
Â
Dr Shantanu Panigrahi
3 Hoath Lane
Wigmore
Gillingham
Kent ME8 0SL
Tel: 07967789619
Â
On Mon, 22 Apr 2024 at 08:17, ComplaintsTeam <ComplaintsTeam@sra.org.uk> wrote:
Â
Thank you for contacting the Corporate Complaints Team at the Solicitors Regulation Authority.
We will decide who is best placed to deal with your concerns, and will let you know in the next five working days.
This mailbox does not deal with complaints about solicitors. For information regarding complaints about solicitors, please see our website complaints about solicitors
Corporate Complaints Team
Solicitors Regulation Authority/ Awdurdod Rheoleiddio Cyfreithwyr
Contact Centre: 0370 606 2555 (Our Contact Centre will be able to take details of your concerns to decide which team would be able to assist you).
Find out how to contact us and information about alternative formats
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FrLegalOmbudsman(Thank you for your enquiry_ForzKhan)21Apr2024.docx:
Thank you for your enquiry
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Enquiries
To:Shantanu Panigrahi
Sun, 21 Apr at 12:45
Â
Legal Ombudsman
Thank you for your email.
We are currently dealing with a high volume of enquiries.
If you already have a case with us, we will add your email to the file. A colleague will be in touch with you just as soon as they review your email.
If you are contacting us for the first time about a complaint, please be aware that it may take around 12 weeks before you hear from us, and at that stage, we may need to ask you for more information. We thank you for your patience and would like to reassure you that our teams are working very hard to review and respond to your email as quickly as possible.
Once we have confirmed that we have all the information we need, we will write to you to let you know that we have passed your case for formal assessment by an investigator.
Please be aware that there is a considerable wait for a case to be assessed by an investigator, which varies depending on the complexity of the case. More information about the wait times will be included in the letter we send to you at the time the case is added to a queue and can also be found on our website.
If you have concerns about the wait times and feel they may detrimentally impact on you or your case, for example, because of a financial hardship or serious health concern, please let us know.Â
Have you complained to your service provider?
We can only investigate a complaint once the service provider has had the chance to investigate it and respond. This means you need to make a formal complaint to them first. You can find further information on our website about how to complain to your service provider, including a template complaint letter.
How to complain to us
If you have already complained to your service provider and have not received a satisfactory response, then we might be able to help. The easiest way to check if we can help you is to use our complaint checker tool on our website. Alternatively, you can send us a completed complaint form, which is available to download from our website.
We will need your completed complaint form, along with a copy of your complaint to the service provider and copies of any responses you have received from them. Please only send us copies and not original documents.
You should be aware that we are also unable to accept documents from an online document storage facility such as Dropbox.
Do not send us any other information until we request it.
If you need to write to us, our address is:
Legal Ombudsman
PO Box 6167
SLOUGH
SL1 0EH
Our telephone number is 0300 555 0333. We are open from 9am to 4pm from Monday to Friday. Calls may be recorded and used for training and monitoring purposes.
Have we let you know we have passed your case for assessment?
If we have already let you know your case is awaiting assessment by an investigator, you do not need to do anything further at this stage. An investigator will contact you when they start working on the complaint. Please note that you may be waiting a considerable time before your case will be passed to an investigator. The letter we have sent to you should provide you with more specific information about these timescales. We also aim update you every three months.
Supporting you in making a complaint
You can find out more about how we work and how we can help you by visiting our website (www.legalombudsman.org.uk). Here you will find a copy of our complaint form and information about how to complain, along with useful factsheets.
We are committed to making sure the way we work does not put you at a disadvantage so in addition to our legal duty to provide reasonable adjustments for disabled people, if you need any help or support, please tell us about it and we will do our best to meet your needs. We also understand that your circumstances might change, along with the support that you need, so please let us know at any time and we will consider your request.
If you are requesting personal data under Freedom of Information or the Environmental Information Regulations or would like a copy of personal data under Data Protection please email infosec@legalombudsman.org.uk
Visit our website to find out how we use your personal data.
For information on how we handle your personal data, see our privacy notice. www.legalombudsman.org.uk/privacy This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. The Legal Ombudsman does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Legal Ombudsman for operational or business reasons.
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Auto-Reply
Inbox
ComplaintsTeam
               08:17 (48 minutes ago)
Thank you for contacting the Corporate Complaints Team at the Solicitors Regulation Authority. We will decide who is best placed to deal with your concerns, and
Shantanu Panigrahi
               Attachments08:46 (19 minutes ago)
Dear Sirs So that there is no duplication of effort kindly note that the Legal Ombudsman may be dealing with the complaint as acknowledged here: FrLegalOmbudsma
Â
from:Â Â Â Central London DJSKEL <centrallondondjskel@justice.gov.uk>
to:Â Â Â Â Â Â Â Â Â Shantanu Panigrahi <shanpanigrahi3000@gmail.com>
date:Â Â Â Â 22 Apr 2024, 08:47
subject:Â Â Â Â Â Â Â Â Â Â Â Â Â Â RE: Auto-Reply
mailed-by:Â Â Â Â Â Â Â Â justice.gov.uk
Signed by:Â Â Â Â Â Â Â Â Â justice.gov.uk
security:Â Â Â Â Â Â Â Â Â Â Â Â Standard encryption (TLS) Learn more
:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Important because previous messages in the conversation were important.
Thank You for your email message which is now in the judicial email inbox. This inbox is only viewed by judiciary and court staffs do not have access to this account. This auto response confirms that the message has arrived and will be dealt with in due course.
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