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Automatic reply: Distressed and Suicidal: Medics see no urgency to acknowledge let alone reply

Automatic reply: Distressed and Suicidal

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CONTACTUS, England (NHS ENGLAND – X24) <england.contactus@nhs.net>

To:

Shantanu Panigrahi

Mon, 17 Oct at 18:59


**THIS IS AN AUTOMATED RESPONSE - YOUR EMAIL WILL BE RESPONDED TO BY A MEMBER OF THE TEAM ALSO​​**


Thank you for your email.

We are currently receiving an extremely high volume of enquiries.

You may find the following information helpful.

How can the Customer Contact Centre help me?

We’re here to support patients and their representatives with enquiries, concerns or complaints about primary care. Primary care includes local healthcare services such as GPs, dentists, opticians and pharmacies.

We can also help with enquiries, concerns, or complaints about healthcare in prison, military healthcare and some specialised services that support people with a range of rare and complex conditions.

You may be able to find the answer you are looking for in our Frequently Asked Questions:

https://www.england.nhs.uk/contact-us/how-can-we-help/

You can find out how to feedback or make a complaint about an NHS service here:

https://www.england.nhs.uk/contact-us/complaint/

Covid-19 enquiries

For information about coronavirus (COVID-19), including information about the COVID-19 vaccine, go to the NHS website. You can also find guidance and support on the GOV.UK website

If you are contacting us about new COVID-19 treatments, more information is available on the NHS website.

Does the NHS England Customer Contact Centre provide medical advice?

No. Our advisors are not clinically trained and are unable to provide medical advice.

For help from a GP, visit your GP surgery’s website, use an online service to contact your GP, or call the surgery.

For urgent medical help, use the NHS 111 online service, or call 111 if you are unable to get help online. For life-threatening emergencies, call 999 for an ambulance.

If you need help for a mental health crisis or emergency, you can get 24-hour support and advice. Find out where to get urgent help for mental health

There is more information about getting medical help on the NHS website.

What if I have an enquiry or complaint about hospital care, NHS 111 or out-of-hours GP services?

If your enquiry or complaint is about secondary care, this includes hospitals, NHS 111, mental health services, out-of-hours services and community services such as district nursing, you will need to contact the organisation that provided the service.

All hospitals have a Patient Advice and Liaison Service (PALS):

https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/what-is-pals-patient-advice-and-liaison-service/ .

Alternatively, you can contact your local Clinical Commissioning Group (CCG). You can find their contact details on the NHS website:

https://www.nhs.uk/Service-Search/Clinical%20Commissioning%20Group/LocationSearch/1

Where can I find further information about NHS England and NHS Improvement?

You can find information about our work on our website: https://www.england.nhs.uk/about/

How do you use my information?

NHS England’s privacy notice explains how we use, share and store your personal information. You can find this on our website: https://www.england.nhs.uk/contact-us/privacy-notice/

Thank you for your email.

NHS England Customer Contact Centre


****************************************************************************

This message may contain confidential information. If you are not the intended recipient please:

i) inform the sender that you have received the message in error before deleting it; and

ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).

Thank you for your co-operation.


NHSmail is the secure email, collaboration and directory service available for all NHS staff in England. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services.

For more information and to find out how you can switch visit Joining NHSmail – NHSmail Support


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We have received your enquiry

Yahoo

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donotreply@spirehealthcare.com

To:

shantanupanigrahi@yahoo.com

Mon, 17 Oct at 18:58

Spire Healthcare

We have received your enquiry

Thank you for your enquiry.

We’re reviewing your enquiry and will be in contact with you.

We’re seeing higher numbers of calls and enquiries than normal so it’s taking longer than usual for us to answer your enquiry. We appreciate your patience.

Feel safe with Spire during COVID-19

Your safety is our highest priority so we’ve introduced additional measures to ensure everyone feels confident about coming into our hospitals. This includes ‘patient pathways’ – you’ll have one of three patient journeys depending on your reason to visit. Find out more about our steps to keep you secure

Thank you and best regards

Spire Alexandra Hospital Self Pay Advisory Team

Enquiry ref: 6504933

Spire Healthcare Limited | Registered office: 3 Dorset Rise, London, EC4Y 8EN

Privacy policy

looking after you

____________________________________________________________________


We have received your enquiry

Yahoo

/

Inbox

donotreply@spirehealthcare.com

To:

shantanupanigrahi@yahoo.com

Mon, 17 Oct at 18:58

Spire Healthcare

We have received your enquiry

Thank you for your enquiry.

We’re reviewing your enquiry and will be in contact with you.

We’re seeing higher numbers of calls and enquiries than normal so it’s taking longer than usual for us to answer your enquiry. We appreciate your patience.


Feel safe with Spire during COVID-19

Your safety is our highest priority so we’ve introduced additional measures to ensure everyone feels confident about coming into our hospitals. This includes ‘patient pathways’ – you’ll have one of three patient journeys depending on your reason to visit. Find out more about our steps to keep you secure

Thank you and best regards

Spire Alexandra Hospital Self Pay Advisory Team

Enquiry ref: 6504934

Spire Healthcare Limited | Registered office: 3 Dorset Rise, London, EC4Y 8EN

Privacy policy

looking after you








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