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Automatic Response forwarded to the Legal Ombudsman and the Law Society

Updated: Aug 26, 2023

Automatic Response

Inbox


from: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

to: Enquiries <enquiries@legalombudsman.org.uk>,

thesupportcentre@lawsociety.org.uk

date: 24 Aug 2023, 08:27

subject: Fwd: Automatic Response

mailed-by: gmail.com


Dear Legal Ombudsman and the Law Society


Over the past three months I have followed through the required processes of trying to secure a Law Firm to represent me in the following proceedings that are summarised in the Automatic Response of the North Kent Magistrates Court.


You are aware of the Complaint that I registered with the Legal Ombudsman concerning specifically Olives Solicitors to which the attached reply was received by me :FrLegalOmbudsmanFileReference (Olives Solicitors)16 June 2023.docs; but there has been no further communication to me by Olives Solicitors or the Legal Ombudsman.


The Law Society had provided me with six further Law Firms whom I contacted but these were very unsatisfactory in their outcomes: The communications that are relevant to the Court proceedings pending are as follows and attached for your information and actions as appropriate:


(a) FrLawSociety(APEX Abs)Copy of your enquiry on Find a Solicitor() 9 June 2023.docx

(b) FrLawSociety(IVES Solicitors) Copy of your enquiry on Find a Solicitor) 9 June 2023.docx

(c) FrLawSociety (EMB Solicitors) Copy od your enquiry on Find a Solicitor) 9 June 2023.docx

(d) Fr:LawSociety(MartinTolhurst) Copy of your enquiry on Find a Solicitor)9Jun2023.docx

(e) ToRKBLaw(JUDICIAL REVIEW LAW)16Aug2023.docx

(f) ToDavis Symonds Law Firm(lLegal advice and representation)18Aug2023.docx

(g) ToQuiggGoldenSolicitors Limeted(lEGAL ADVICE AND REPRESENTATION)16Aug2023.docx

(h) FrInvicta Law Team (Legal Advice and Representation)17 Aug2023.docx

(i) ToSalmanKhanandForzKhan(Aoutomatic ResponseTrialHearingNo)20Aug2023.docx


I would be grateful if the Legal Ombudsman provides me with a full report on all these Law Firms in the manner in which these have conducted their dealings with me and for the Law Society to send me a further list of three local Law Firms whom I can consult immediately.


Yours sincerely


Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

United Kingdom

Tel: 07967789619


---------- Forwarded message ---------

From: northkent <northkent@justice.gov.uk>

Date: Wed, 23 Aug 2023 at 19:44

Subject: Automatic Response

To: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

Thank you for your email.

We have received your query and will ensure that the relevant person deals with it as soon as possible.

Please do not re-send your query, as this will not result in it being dealt with any sooner.

Please note: Court staff are not legally trained and so are unable to offer legal advice.

If you are uncertain how to proceed, information can be found at www.gov.uk. If you are in doubt it is best to seek professional legal advice from a solicitor or Citizens Advice Bureau.

Need to make a complaint? Get started here: https://www.resolver.co.uk/hmcts-complaints/

This e-mail and any attachments is intended only for the attention of the addressee(s). Its unauthorised use, disclosure, storage or copying is not permitted. If you are not the intended recipient, please destroy all copies and inform the sender by return e-mail. Internet e-mail is not a secure medium. Any reply to this message could be intercepted and read by someone else. Please bear that in mind when deciding whether to send material in response to this message by e-mail. This e-mail (whether you are the sender or the recipient) may be monitored, recorded and retained by the Ministry of Justice. Monitoring / blocking software may be used, and e-mail content may be read at any time. You have a responsibility to ensure laws are not broken when composing or forwarding e-mails and their contents.

10

Attachments

• Scanned by Gmail


(a) FrLawSociety(APEX Abs)Copy of your enquiry on Find a Solicitor() 9 June 2023.docx

(b) FrLawSociety(IVES Solicitors) Copy of your enquiry on Find a Solicitor) 9 June 2023.docx

(c) FrLawSociety (EMB Solicitors) Copy od your enquiry on Find a Solicitor) 9 June 2023.docx

(d) Fr:LawSociety(MartinTolhurst) Copy of your enquiry on Find a Solicitor)9Jun2023.docx

(e) ToRKBLaw(JUDICIAL REVIEW LAW)16Aug2023.docx

(f) ToDavis Symonds Law Firm(lLegal advice and representation)18Aug2023.docx

(g) ToQuiggGoldenSolicitors Limeted(lEGAL ADVICE AND REPRESENTATION)16Aug2023.docx

(h) FrInvicta Law Team (Legal Advice and Representation)17 Aug2023.docx

(i) ToSalmanKhanandForzKhan(Aoutomatic ResponseTrialHearingNo)20Aug2023.docx

(j) FrLegalOmbudsmanFileReference (Olives Solicitors)16 June 2023.docs


(a)

Copy of your enquiry on Find a Solicitor | The Law Society

Inbox


from: The Law Society <no-reply@solicitors.lawsociety.org.uk>

to: shanpanigrahi3000@gmail.com

date: 9 Jun 2023, 07:13

subject: Copy of your enquiry on Find a Solicitor | The Law Society

mailed-by: solicitors.lawsociety.org.uk

Signed by: solicitors.lawsociety.org.uk

security: Standard encryption (TLS) Learn more

Hello Shantanu Panigrahi


Re: Your enquiry on Find a Solicitor


We have safely received your enquiry, which has been emailed directly to the firm(s) on your behalf. Below is a copy of your enquiry for your records.

A representative from the firm will respond to your enquiry directly.


Looking for legal help?

Our free plain English guides to common legal issues outline how a solicitor can help, the steps involved in getting advice as well as explaining any legal terms. Read more at http://www.lawsociety.org.uk/for-the-public/


Thank you for using the Law Society's Find a Solicitor website.


Find a Solicitor Team

The Law Society

Registered office: 113 Chancery Lane, London WC2A 1PL, England


********************


Details of your enquiry submitted via the Law Society's Find a Solicitor website


Subject of your enquiry:

Advice and Representation


Your enquiry details:

Kent Police has been investigating me for harassment and malicious communications since September 2021, and although no charges have been made, I have been bailed to appear at Medway Police Station on 18 June 2023 5 pm. I need a Solicitor to supervise what transpires at the Bail Hearing and advise me with a view to representing me in further proceedings if these take place.


Enquiry submitted to the following firm(s):

APEX ABS LIMITED


Your name:

Shantanu Panigrahi


Your email address:


(b)

Copy of your enquiry on Find a Solicitor | The Law Society

Inbox


from: The Law Society <no-reply@solicitors.lawsociety.org.uk>

to: shanpanigrahi3000@gmail.com

date: 9 Jun 2023, 08:06

subject: Copy of your enquiry on Find a Solicitor | The Law Society

mailed-by: solicitors.lawsociety.org.uk

Signed by: solicitors.lawsociety.org.uk

security: Standard encryption (TLS) Learn more

: Important according to Google magic.


Hello Shantanu Panigrahi


Re: Your enquiry on Find a Solicitor


We have safely received your enquiry, which has been emailed directly to the firm(s) on your behalf. Below is a copy of your enquiry for your records.

A representative from the firm will respond to your enquiry directly.


Looking for legal help?

Our free plain English guides to common legal issues outline how a solicitor can help, the steps involved in getting advice as well as explaining any legal terms. Read more at http://www.lawsociety.org.uk/for-the-public/


Thank you for using the Law Society's Find a Solicitor website.


Find a Solicitor Team

The Law Society

Registered office: 113 Chancery Lane, London WC2A 1PL, England


********************


Details of your enquiry submitted via the Law Society's Find a Solicitor website


Subject of your enquiry:

Advice and Representation


Your enquiry details:

Kent Police has been investigating me for alleged harassment and malicious emails since September 2021 and although no charges have yet been made, I am required to appear at Medway Police Station on 18 June 2023, 5 pm as the date that I am currently bailed to. I need a Solicitor to supervise the proceedings and advise me on my rights and should matters go further to represent me.


Enquiry submitted to the following firm(s):

IVES AND CO SOLICITORS LIMITED




Your name:

Shantanu Panigrahi


Your email address:


(c)

Copy of your enquiry on Find a Solicitor | The Law Society

Inbox


from: The Law Society <no-reply@solicitors.lawsociety.org.uk>

to: shanpanigrahi3000@gmail.com

date: 9 Jun 2023, 08:21

subject: Copy of your enquiry on Find a Solicitor | The Law Society

mailed-by: solicitors.lawsociety.org.uk

Signed by: solicitors.lawsociety.org.uk

security: Standard encryption (TLS) Learn more

: Important mainly because you often read messages with this label.

Hello Shantanu Panigrahi


Re: Your enquiry on Find a Solicitor


We have safely received your enquiry, which has been emailed directly to the firm(s) on your behalf. Below is a copy of your enquiry for your records.

A representative from the firm will respond to your enquiry directly.


Looking for legal help?

Our free plain English guides to common legal issues outline how a solicitor can help, the steps involved in getting advice as well as explaining any legal terms. Read more at http://www.lawsociety.org.uk/for-the-public/


Thank you for using the Law Society's Find a Solicitor website.


Find a Solicitor Team

The Law Society

Registered office: 113 Chancery Lane, London WC2A 1PL, England


********************


Details of your enquiry submitted via the Law Society's Find a Solicitor website


Subject of your enquiry:

Advice and Representation


Your enquiry details:

Kent Police has been investigating me for harassment and malicious emails since September 2021 and although no charges have yet been made, I am bailed to appear at Medway Police Station on 18 Jun 2023 at 5 pm. I need a Solicitor to supervise the proceedings and advise me of my rights during the bail Hearing and represent me should matters go further.


Enquiry submitted to the following firm(s):

EMB SOLICITORS




Your name:

Shantanu Panigrahi


Your email address:


(d)

Copy of your enquiry on Find a Solicitor | The Law Society

Yahoo

/

Inbox


The Law Society <no-reply@solicitors.lawsociety.org.uk>

To:

shantanupanigrahi@yahoo.com


Fri, 9 Jun at 07:09


Hello Shantanu Panigrahi


Re: Your enquiry on Find a Solicitor


We have safely received your enquiry, which has been emailed directly to the firm(s) on your behalf. Below is a copy of your enquiry for your records.

A representative from the firm will respond to your enquiry directly.


Looking for legal help?

Our free plain English guides to common legal issues outline how a solicitor can help, the steps involved in getting advice as well as explaining any legal terms. Read more at http://www.lawsociety.org.uk/for-the-public/


Thank you for using the Law Society's Find a Solicitor website.


Find a Solicitor Team

The Law Society

Registered office: 113 Chancery Lane, London WC2A 1PL, England


********************


Details of your enquiry submitted via the Law Society's Find a Solicitor website


Subject of your enquiry:

Advice and Representation


Your enquiry details:

Sirs

Kent Police has been investigating me for for alleged harassment and malicious communications since the summer of 2021 but no charges have been made. I am due to appear at Medway Police Station on 18 June 2023 5.00 pm as this is currently the date that I am bailed to. I need a Solicitor to supervise the proceedings at the Police Station and advise me of my rights should matters go further.


Enquiry submitted to the following firm(s):

MARTIN TOLHURST PARTNERSHIP LLP


Your name:

Shantanu Panigrahi


Your email address:


(e)

JUDICIAL REVIEW LAW


from: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

to: info@rkb-law.co.uk

date: 16 Aug 2023, 07:08

subject: JUDICIAL REVIEW LAW

mailed-by: gmail.com


To

RKB Legal Services


Dear Sirs


Further to my morning's email as attached: ToRKBLegalServices(LEGAL REPRESENTATION)16Aug2023.docx, the Law Society indicated that you specialise in Judicial Review Law. If this is so, let me put you in the picture more fully:


I have been victimised, persecuted, terrorised, justice was obstructed, and perverted against me for 26 years of my adult life in the United Kingdom, and I sought damages and compensation of £4 million from the UK Treasury for enduring this suffering.


That just about sums it up.


Hope RKB Lawyers can do something about it for me towards this end through a Judicial Review of legal proceedings hitherto.


Yours sincerely


Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

Tel: 07967789619


One attachment

• Scanned by Gmail

ToRKBLegalServices(LEGAL REPRESENTATION)16Aug2023.docx:

LEGAL REPRESENTATION


from: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

to: info@rkb-law.co.uk

date: 16 Aug 2023, 05:58

subject: LEGAL REPRESENTATION

mailed-by: gmail.com


To

RKB LEGAL SERVICES LIMITED

7 Mill Street

Maidstone

Kent

ME15 6XW

Telephone: 07342652952


Dear Sirs


The Law Society has given me your Firm’s details to assist me in representing my case of a Criminal Conspiracy mounted on me as linked here:


CA-2023-000750 PROCEEDINGS (knowledgeassessmentanddissemination.com) https://www.knowledgeassessmentanddissemination.com/post/ca-2023-000750-proceedings-1


Please give me a call today to let me know how we should proceed with this matter.


Yours sincerely


Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

Tel: 07967789619


(f)

Automatic reply: Legal Advice and Representation

Inbox



from: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

to: jhadlow@dsdlaw.co.uk

date: 18 Aug 2023, 06:43

subject: Fwd: Automatic reply: Legal Advice and Representation

mailed-by: gmail.com


To

DAVIS SIMMONDS & DONAGHEY

TypeRecognised body law practiceSRA ID266782 | SRA RegulatedTelephone01634852700

Email jhadlow@dsdlaw.co.uk

hideWebhttp://www.dsdlaw.co.uk

Head office | Address

5 High Street,

Gillingham,

Kent, ME7 1BE, England


Dear Sir


Please could you take over this Case from Quiggs Golden Solicitors Limited as they do not practice on Consumer and Civil Rights that I need assistance with in regard to the attached complaint that I have filed to Kent Police through the Independent Office for Police Conduct.submission-1841584-103618-17-08-2023.pdf.


Unfortunately, I am unable to send any further emails to the IOPC having received a first formal warning of excessive emailed communications, so need a go-between.


I could come to your offices to discuss this matter further or you could telephone me on the number given below.


Please let me know what your charges are for an initial consultation before we enter into a contractual agreement.


Yours sincerely


Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

United Kingdom

Tel: 07967789619


---------- Forwarded message ---------

From: James Sargeant <James.Sargeant@quigggolden.com>

Date: Thu, 17 Aug 2023 at 18:09

Subject: Automatic reply: Legal Advice and Representation

To: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

I am out of the office and have no access to my emails.


I return to the office on Friday, 18 August 2023.


One attachment

• Scanned by Gmail

submission-1841584-103618-17-08-2023.pdf.

_________________________________________________________________________________

Automatic reply: Automatic reply: Legal Advice and Representation

Inbox


from: Jonathan Hadlow <JHadlow@dsdlaw.co.uk>

to: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

date: 18 Aug 2023, 06:43

subject: Automatic reply: Automatic reply: Legal Advice and Representation

mailed-by: gbr01-lo4-obe.outbound.protection.outlook.com

Signed by: dsdlaw.co.uk

security: Standard encryption (TLS) Learn more


I am currently on annual leave returning 21.08.23, emails will be responded to then.


If you need an urgent response please call 01634 852700


(g)

LEGAL ADVICE AND REPRESENTATION


from: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

to: Maidstone@quigggolden.com

date: 16 Aug 2023, 17:24

subject: LEGAL ADVICE AND REPRESENTATION

mailed-by: gmail.com


To

QUIGG GOLDEN SOLICITORS LIMITED

1 Tonbridge Road

Maidstone

Kent

ME16 8RL

Telephone: 01622541700

Maidstone@QuiggGolden.com


Dear Sirs


I am in need of legal advice and possibly also legal representation if the matter goes that far in light of the attached correspondence from the Court of Appeal that is causing me concern: FrCourtofAppeal(CA_2023_000750closed)16Aug2023.docx.


The main issue is that when Master Bancroft-Rimmer had issued directions on the progress of the Appeal, how could the jurisdiction lawyer then return to issue the statement that the Case is closed and is not adjourned to a Hearing. I had appealed Master Bancroft-Rimmer’s direction requesting his judgment that the matter may be referred to a Judicial Review if the Hearing is not listed at the Court of Appeal, and the decision cannot be appealed to the Supreme Court.


I would be grateful if you would examine the matter and let me know if you have any advice and what your fees are for this issue.


Yours sincerely


Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

United Kingdom

Tel: 07967789619


One attachment

• Scanned by Gmail

FrCourtofAppeal(CA_2023_000750closed)16Aug2023.docx:

RE: CA-2023-000750 PROCEEDINGS

Inbox


from: Civil Appeals - Registry <civilappeals.registry@justice.gov.uk>

to: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

date: 16 Aug 2023, 15:41

subject: RE: CA-2023-000750 PROCEEDINGS

mailed-by: justice.gov.uk

Signed by: justice.gov.uk

security: Standard encryption (TLS) Learn more

: Important mainly because it was sent directly to you.


Dear Sir/Madam,


Jurisdiction Lawyer Levey has directed as follows;


“I refer to the email received from Shantanu Panigrahi dated 9 August 2023.


By email dated 18 July 2023 my directions were conveyed to you advising that the Court of Appeal has no jurisdiction to entertain appeals against the orders of HHJ Parfitt and DJ Lightman.


This direction was reviewed by Master Bancroft-Rimmer. By email dated 8 August 2023, it was confirmed that the Master agreed with my directions.


Accordingly, this matter has not been adjourned to an oral hearing.


This matter is at an end in this Court.”


Kind Regards


Dahnish Saleem


Civil Appeals Office | Room E308 | Royal Courts of Justice | Strand | London | WC2A 2LL | DX 44456 Strand

Email: civilappeals.registry@justice.gov.uk

Here is how HMCTS uses personal data about you


From: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

Sent: 09 August 2023 16:50

To: Civil Appeals - Registry <civilappeals.registry@justice.gov.uk>

Subject: CA-2023-000750 PROCEEDINGS


To

The Court of Appeal


For due action by Master Bancroft-Rimmer


Your Honour


My lawyers Olives Solicitors have been usurped and manipulated by agents of the State unknown acting from behind the scenes to draw them into a criminal conspiracy against me as evident from the fact that no reply was received to the communication linked here: CONSULTATION ON CA-2023-000750 (COURT OF APPEAL) (knowledgeassessmentanddissemination.com) https://www.knowledgeassessmentanddissemination.com/post/consultation-on-ca-2023-000750-court-of-appeal


An attempt by me to have the dispute resolved through Professional Standards Department of Kent Police and the independent Office for Police Conduct also met with dead silence, as linked here: Complaint Resolution (knowledgeassessmentanddissemination.com) https://www.knowledgeassessmentanddissemination.com/post/complaint-resolution


Your Honour, I had circulated your decision endorsing the direction of jurisdiction Levey at the Court of Appeal widely but no State authority was willing to reply; see link here: Fw: Failure Notice: reported to the Attorney General (knowledgeassessmentanddissemination.com) https://www.knowledgeassessmentanddissemination.com/post/fw-failure-notice-reported-to-the-attorney-general.


This brings me to the email that you sent me yesterday as attached here:FrCivilAppealsRegistry(CourtofAppeal)8Aug2023 in which your Honour seemed to agree that if the results of the proceedings that I have litigated and in turn being arrested for on suspected alleged malicious communications and stalking offences were not to my satisfaction, you would list a Hearing at the Court of Appeal of all significant parties to the dispute.


I plead with you that this Hearing must be held without delay as a matter of priority as no other Court can consider the matters that have been raised.


Please acknowledge this email for legal purposes.


Yours sincerely


Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent

United Kingdom

Tel: 07967789619


This e-mail and any attachments is intended only for the attention of the addressee(s). Its unauthorised use, disclosure, storage or copying is not permitted. If you are not the intended recipient, please destroy all copies and inform the sender by return e-mail. Internet e-mail is not a secure medium. Any reply to this message could be intercepted and read by someone else. Please bear that in mind when deciding whether to send material in response to this message by e-mail. This e-mail (whether you are the sender or the recipient) may be monitored, recorded and retained by the Ministry of Justice. Monitoring / blocking software may be used, and e-mail content may be read at any time. You have a responsibility to ensure laws are not broken when composing or forwarding e-mails and their contents.

____________________________________________________________________

Automatic reply: Legal Advice and Representation

Inbox


from: James Sargeant <James.Sargeant@quigggolden.com>

to: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

date: 17 Aug 2023, 18:09

subject: Automatic reply: Legal Advice and Representation

mailed-by: gbr01-cwl-obe.outbound.protection.outlook.com

Signed by: quigggolden.com

security: Standard encryption (TLS) Learn more

: Important according to Google magic.


I am out of the office and have no access to my emails.


I return to the office on Friday, 18 August 2023.


(h)

Legal Advice and Representation

Inbox


from: Invicta Law Information - IL <info@invicta.law>

to: "shanpanigrahi3000@gmail.com" <shanpanigrahi3000@gmail.com>

date: 17 Aug 2023, 14:23

subject: Legal Advice and Representation

mailed-by: invicta.law

Signed by: invicta.law

security: Standard encryption (TLS) Learn more


Dear Dr Panigrahi,


Thank you for your email received at 06:18 this morning. Unfortunately Invicta Law does not act for private individuals, so we will not be able to assist you in this matter. Please refer back to the Law Society website to source alternative representation.


We apologise for any inconvenience.


Kind regards


Invicta Law team


(i)

Automatic Response

Inbox


from: shanpanigrahi3000@gmail.com <shanpanigrahi3000@gmail.com>

reply-to: "shanpanigrahi3000@gmail.com" <shanpanigrahi3000@gmail.com>

to: Salmaan Islam - North Ford Solicitors <si@northfordsolicitors.com>,

Forz Khan <fk@thechambersoffkhan.co.uk>

date: 20 Aug 2023, 10:02

subject: Fw: Automatic Response

mailed-by: gmail.com


Dear Salman and Forz


Since we last communicated around a year ago it has become crystal clear that very unsavoury characters and officials in the Judiciary and Security Services incorporating the Police have through concerted criminality perpetrated a Hate Crime on me and set up bogus alleged offences of stalking and of sending people and institutions malicious communications to then prosecute me with the plan to send me to prison, having failed to get me incarcerated in a mental hospital for a third and almost certainly irreversibly, and having failed to get me booted out of the United Kingdom.


They manipulated numerous Solicitors whom I approached to try and defend me against the offences that they are contemplating secretly ɓy not informing their Case for the Prosecution against me.


There is only so much one can do to resist such tyranny and victimisation by oneself, so I am requesting you both whether one of you would change your mind and come to my assistance at North Kent Magistrates Court for my Trial on 10 November 2023,v2 pm. The Court has been informed as you will note from the Automatic Response below but no considered adjudication fro the Duty Magistrate on this Sunday.


Yous sincerely


Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

United Kingdom

Tel: 07967789619


Sent from Yahoo Mail on Android


----- Forwarded message -----

From: "northkent" <northkent@justice.gov.uk>

To: "shanpanigrahi3000@gmail.com" <shanpanigrahi3000@gmail.com>

Cc:

Sent: Sun, 20 Aug 2023 at 7:57

Subject: Automatic Response


Thank you for your email.


We have received your query and will ensure that the relevant person deals with it as soon as possible.


Please do not re-send your query, as this will not result in it being dealt with any sooner.


Please note: Court staff are not legally trained and so are unable to offer legal advice.


If you are uncertain how to proceed, information can be found at www.gov.uk. If you are in doubt it is best to seek professional legal advice from a solicitor or Citizens Advice Bureau.


Need to make a complaint? Get started here: https://www.resolver.co.uk/hmcts-complaints/


This e-mail and any attachments is intended only for the attention of the addressee(s). Its unauthorised use, disclosure, storage or copying is not permitted. If you are not the intended recipient, please destroy all copies and inform the sender by return e-mail. Internet e-mail is not a secure medium. Any reply to this message could be intercepted and read by someone else. Please bear that in mind when deciding whether to send material in response to this message by e-mail. This e-mail (whether you are the sender or the recipient) may be monitored, recorded and retained by the Ministry of Justice. Monitoring / blocking software may be used, and e-mail content may be read at any time. You have a responsibility to ensure laws are not broken when composing or forwarding e-mails and their contents.


(j)

Legal Ombudsman File Reference:  F155593 ERef:00022204829

Yahoo

/

Inbox

Enquiries <enquiries@legalombudsman.org.uk>

To:

Panigrahi, Shantanu

Fri, 16 Jun at 16:32

File Reference: F155593 


Dear Dr.  Panigrahi 


Your complaint about OLIVES SOLICITORS LIMITED 


Thank you for your email of 1 May 2023 regarding your complaint about Olives Solicitors. We apologise for the delay in responding, which is due to the high demand for our service at the current time.


Having reviewed the documentation you have provided to us, it looks like you have not complained to your service provider. You will need to do this first and allow them up to eight weeks to respond. We have a template complaint letter available on our website. If you have already complained and either received a final response that you are not happy with or have waited eight weeks from the date of your complaint, we may be able to help.


Please complete our online complaint checker. You will need to provide personal information and documents such as:


A copy of your formal complaint, and the service provider’s responses including any final response. 

If the service provider did not respond to your complaint within eight weeks: Proof of delivery, e.g., a recorded delivery receipt or confirmation that your complaint was sent to a valid email address for the service provider. If you did not send your complaint recorded delivery, please confirm the date you sent the complaint, and we will contact the Service Provider to confirm receipt of your complaint. If the Service Provider says they did not receive your letter of complaint, you may be asked to resend your letter of complaint.  

Do not delay as you have a maximum of six months after you receive their final response to bring your complaint to us. 


For complaints referred to us after 1 April 2023, the matter complained about must have taken place in the previous year or, if it happened more than a year ago, you must have become aware of it in the past year. Come to us as soon as you can after trying to resolve your complaint with your service provider – don’t delay. You have a maximum of six months after you receive their final response to bring your complaint to us.


When responding, please tell us your file reference which is shown at the top of this email. Do not send any original documents by post as we scan all our incoming mail to make computer copies and then destroy the originals. Please send any information requested to our email address: enquiries@legalombudsman.org.uk. 


If we do not hear from you, we will assume that you do not wish to continue with your complaint and will close our file. We will not try to contact you again.


Kind Regards

General Enquiries Team


Legal Ombudsman

Telephone: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

www.legalombudsman.org.uk


Visit our website to find out how we use your personal data

For information on how we handle your personal data, see our privacy notice. www.legalombudsman.org.uk/privacy This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. The Legal Ombudsman does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Legal Ombudsman for operational or business reasons.


Download all attachments as a zip file

Example formal complaint letter template.pdf 161.2kB

Factsheet 2 - How to Complain.pdf 134.9kB

Factsheet1 - Here to help .pdf 173.5kB

Legal Complaint Form.pdf 208.3kB

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Thank you for your enquiry

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from: Enquiries <Enquiries@legalombudsman.org.uk>

to: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

date: 24 Aug 2023, 08:30

subject: Thank you for your enquiry

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Legal Ombudsman

Thank you for your email

We are currently dealing with a high volume of enquiries.

If you already have a case with us, we will add your email to the file. A colleague will be in touch with you just as soon as they review your email.

If you are contacting us for the first time about a complaint, please be aware that it could be up to 10 weeks before you hear from us, and at that stage, we may need to ask you for more information. We thank you for your patience and would like to reassure you that our teams are working very hard to review and respond to your email as quickly as possible.

Once we have confirmed that we have all the information we need, we will write to you to let you know that we have passed your case for formal assessment by an investigator.


Please be aware that there is a considerable wait for a case to be assessed by an investigator, which varies depending on the complexity of the case. More information about the wait times will be included in the letter we send to you at the time the case is added to a queue and can also be found on our website.

If you have concerns about the wait times and feel they may detrimentally impact on you or your case, for example, because of a financial hardship or serious health concern, please let us know.

Have you complained to your service provider?

We can only investigate a complaint once the service provider has had the chance to investigate it and respond. This means you need to make a formal complaint to them first. You can find further information on our website about how to complain to your service provider, including a template complaint letter.

How to complain to us

If you have already complained to your service provider and have not received a satisfactory response, then we might be able to help. The easiest way to check if we can help you is to use our complaint checker tool on our website. Alternatively, you can send us a completed complaint form, which is available to download from our website.

We will need your completed complaint form, along with a copy of your complaint to the service provider and copies of any responses you have received from them. Please only send us copies and not original documents.

You should be aware that we are also unable to accept documents from an online document storage facility such as Dropbox.

Do not send us any other information until we request it.

If you need to write to us, our address is:

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ

Our telephone number is 0300 555 0333. We are open from 10am to 4pm from Monday to Friday. Calls may be recorded and used for training and monitoring purposes.

Have we let you know we have passed your case for assessment?

If we have already let you know your case is awaiting assessment by an investigator, you do not need to do anything further at this stage. An investigator will contact you when they start working on the complaint. Please note that you may be waiting a considerable time before your case will be passed to an investigator. The letter we have sent to you should provide you with more specific information about these timescales. We also aim update you every three months.

Supporting you in making a complaint

You can find out more about how we work and how we can help you by visiting our website (www.legalombudsman.org.uk). Here you will find a copy of our complaint form and information about how to complain, along with useful factsheets.

We are committed to making sure the way we work does not put you at a disadvantage so in addition to our legal duty to provide reasonable adjustments for disabled people, if you need any help or support, please tell us about it and we will do our best to meet your needs. We also understand that your circumstances might change, along with the support that you need, so please let us know at any time and we will consider your request.

If you are requesting personal data under Freedom of Information or the Environmental Information Regulations or would like a copy of personal data under Data Protection please email infosec@legalombudsman.org.uk

Visit our website to find out how we use your personal data.

For information on how we handle your personal data, see our privacy notice. www.legalombudsman.org.uk/privacy This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. The Legal Ombudsman does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Legal Ombudsman for operational or business reasons.

____________________________________________________________________






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