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from: Shantanu Panigrahi <>



date: 29 Aug 2023, 12:29



Dear Jo

You know that I am a mental patient on enforced mental 'disorder' medications imposed on me by Britton House and find it very difficult to communicate through filling in forms in websites which do not allow me the latitude to express myself clearly when the mind seeks clarity of vision; so the first step towards resolution of my complaints made on two occasions to the Charity Commission is for the Samaritans to reopen this email line of communication that you had closed on me so that I can freely without hindrance of any kind set out my concerns in detail.

Yours sincerely

Dr Shantanu Panigrahi

3 Hoath Lane



Kent ME8 0SL

Tel: 07967789619

On Tue, 29 Aug 2023 at 11:37, <> wrote:

Any complaint about the Samaritans should be made through



You can call Samaritans free on 116 123 day or night, 365 days a year, from any phone in the UK or Republic of Ireland. A trained volunteer will answer the phone as soon as they can.

When you email us, we aim to respond within 24 hours. This means it will usually be several hours before someone reads your email. If you need urgent support, we can respond more quickly if you call.

You can find more information about Samaritans, including other ways to contact, online self-help and more about the email service at Our privacy statement is here:

Samaritans registered Charity Number 219432 (England & Wales) and SC040604 in Scotland.



Automatic reply: [External] HOLDING CHARITIES TO ACCOUNT


from: Phso Enquiries <> via

to: Shantanu Panigrahi <>

date: 29 Aug 2023, 12:30

subject: Automatic reply: [External] HOLDING CHARITIES TO ACCOUNT


Signed by:

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This is an automated response to confirm we have received your email.

Please read the section which relates to why you have contacted us.

You are bringing or have a complaint with us.

If you are bringing a complaint to us and this is your first contact:

We are sorry that you have had reason to contact us. The best way to submit your complaint to us is to complete our complaint form. You can complete the NHS form online, or you can get copies of our Parliamentary and Health forms (including large print format) on our website.

If you are unsure if your complaint is ready for us to look at, you can find out more on our website.

If you need a different format such as a different language or Braille, or if you need any further support to help you get your complaint to us, you can call us on 0345 015 4033. We can also provide paper copies of the forms. Our opening hours are Monday to Thursday 8.30am to 5.00pm, Friday 8.30am to 12pm

2. If you have an existing case with us:

Your email will be added to your case and your caseworker will usually be in contact with you within 10 working days.

3. If you are making an FOI request:

Please resend your email to

You are contacting us from an organisation or MP's office:

If you are providing records or a response to enquiries on a case, your email will be added to the case and if necessary, the caseworker will be in contact with you.

If you have a general query, you will be responded to within 10 working days.

If you are emailing about any of the following, please redirect your email:

Recruitment –

Invoicing –


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