Legal Ombudsman File Reference: F172030 ERef:00112501299
Yahoo/Inbox
Shantanu Panigrahi
To:Enquiries
Thu, 25 Jul at 13:12
Dear Legal Ombudsman
The contents of your email have been noted and filed as irrelevant to the proceedings linked here which is now well past its sell-by date: https://www.knowledgeassessmentanddissemination.com/post/e35ym660-case-progression
Any further emails from any source of the State authorities as agents of the State relating to this matter will be noted and filed with no action being taken by me.
Yours sincerely
Dr Shantanu Panigrahi
3 Hoath Lane
Gillingham
Kent ME8 0SL
United Kingdom
Tel: 07967789619
On Thursday, 25 July 2024 at 12:57:58 BST, Enquiries <enquiries@legalombudsman.org.uk> wrote:
File Reference: F172030
Dear Mr Panigrahi,
Your complaint about Mr Forz Khan
Thank you for sending us your email on 3 July 2024, we apologise for the delay in getting back to you, this is due to the high demand for our service.
Please note for us to look into your complaint firstly you must have raised a formal complaint to the service provider and allowed them eight weeks to issue a response. If you have already complained and either received a final response that you are not happy with or have waited eight weeks from the date of your complaint, we may be able to help.
Please visit our how to complain page, where you can read about our process, and access our make a complaint page to check you are eligible to complain before you complete our online complaint form.
You will need to provide personal information and documents such as:
A copy of your formal complaint, and the service provider’s responses including any final response.
If the service provider did not respond to your complaint within eight weeks: Proof of delivery, e.g., a recorded delivery receipt or confirmation that your complaint was sent to a valid email address for the service provider. If you did not send your complaint recorded delivery, please confirm the date you sent the complaint, and we will contact the Service Provider to confirm receipt of your complaint. If the Service Provider says they did not receive your letter of complaint, you may be asked to resend your letter of complaint.
Please note we are unable to assist you until we have this information.
The matter complained about must have taken place in the previous year or, if it happened more than a year ago, you must have become aware of it in the past year. Come to us as soon as you can after trying to resolve your complaint with your service provider – don’t delay. You have a maximum of six months after you receive their final response to bring your complaint to us.
When responding, please tell us your file reference which is shown at the top of this email. Do not send any original documents by post as we scan all our incoming mail to make computer copies and then destroy the originals. Please send any information requested to our email address: enquiries@legalombudsman.org.uk.
We hope you find this information helpful.
Kind Regards
General Enquiries Team
Legal Ombudsman
Telephone: 0300 555 0333
Visit our website to find out how we use your personal data
For information on how we handle your personal data, see our privacy notice. www.legalombudsman.org.uk/privacy This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. The Legal Ombudsman does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Legal Ombudsman for operational or business reasons. This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. The Legal Ombudsman does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Legal Ombudsman for operational or business reasons.
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Thank you for your enquiry to the Legal Ombudsman
Yahoo/Inbox
Enquiries
To:Shantanu Panigrahi
Thu, 25 Jul at 13:12
Legal Ombudsman
Thank you for your email
We are currently dealing with a high volume of enquiries.
If you already have a case with us, we will add your email to the file. A colleague will be in touch with you just as soon as they review your email.
If you are contacting us for the first time about a complaint, please be aware that it may take around 8 weeks before you hear from us, and at that stage, we may need to ask you for more information. We thank you for your patience and would like to reassure you that our teams are working very hard to review and respond to your email as quickly as possible.
Once we have confirmed that we have all the information we need, we will write to you to let you know that we have passed your case for formal assessment by an investigator.
Please be aware that there is a considerable wait for a case to be assessed by an investigator, which varies depending on the complexity of the case. More information about the wait times will be included in the letter we send to you at the time the case is added to a queue and can also be found on our website.
If you have concerns about the wait times and feel they may detrimentally impact on you or your case, for example, because of a financial hardship or serious health concern, please let us know.
Have you complained to your service provider?
We can only investigate a complaint once the service provider has had the chance to investigate it and respond. This means you need to make a formal complaint to them first. You can find further information on our website about how to complain to your service provider, including a template complaint letter.
How to complain to us
If you have already complained to your service provider and have not received a satisfactory response, then we might be able to help. The easiest way to check if we can help you is to use our complaint checker tool on our website. Alternatively, you can send us a completed complaint form, which is available to download from our website.
We will need your completed complaint form, along with a copy of your complaint to the service provider and copies of any responses you have received from them. Please only send us copies and not original documents.
You should be aware that we are also unable to accept documents from an online document storage facility such as Dropbox.
Do not send us any other information until we request it.
If you need to write to us, our address is:
Legal Ombudsman
PO Box 6167
SLOUGH
SL1 0EH
Our telephone number is 0300 555 0333. We are open from 9am to 4pm from Monday to Friday. Calls may be recorded and used for training and monitoring purposes.
Have we let you know we have passed your case for assessment?
If we have already let you know your case is awaiting assessment by an investigator, you do not need to do anything further at this stage. An investigator will contact you when they start working on the complaint. Please note that you may be waiting a considerable time before your case will be passed to an investigator. The letter we have sent to you should provide you with more specific information about these timescales. We also aim update you every three months.
Supporting you in making a complaint
You can find out more about how we work and how we can help you by visiting our website (www.legalombudsman.org.uk). Here you will find a copy of our complaint form and information about how to complain, along with useful factsheets.
We are committed to making sure the way we work does not put you at a disadvantage so in addition to our legal duty to provide reasonable adjustments for disabled people, if you need any help or support, please tell us about it and we will do our best to meet your needs. We also understand that your circumstances might change, along with the support that you need, so please let us know at any time and we will consider your request.
If you are requesting personal data under Freedom of Information or the Environmental Information Regulations or would like a copy of personal data under Data Protection please email infosec@legalombudsman.org.uk
Visit our website to find out how we use your personal data.
For information on how we handle your personal data, see our privacy notice. www.legalombudsman.org.uk/privacy This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. The Legal Ombudsman does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Legal Ombudsman for operational or business reasons. This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. The Legal Ombudsman does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Legal Ombudsman for operational or business reasons.
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Thank you for your email - ERef:00000166830
Yahoo/Inbox
No Reply
To:Panigrahi, Shantanu
Thu, 25 Jul at 13:13
Thank you for your email.
Please accept this email as confirmation that it has been received and added to your file. A colleague will be in touch with you just as soon as they review your email.
We are committed to making sure the way we work doesn’t put you at a disadvantage so in addition to our legal duty to provide reasonable adjustments for disabled people, if you need any help or support, please tell us about it and we will do our best to meet your needs. We also understand that your circumstances might change, along with the support that you need, so please let us know at any time and we will consider your request.
Kind regards,
Legal Ombudsman
Legal_Ombudsman_Single_line_Colour_Website_only.jpg
For information on how we handle your personal data, see our privacy notice. www.legalombudsman.org.uk/privacy This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. The Legal Ombudsman does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Legal Ombudsman for operational or business reasons. This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. The Legal Ombudsman does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Legal Ombudsman for operational or business reasons.
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