Kent and Medway
NHS and Social Care Partnership Trust
PALS & Complaints Team
Tel: 0800 587 6757
Our Ref: M23-06-127149
14 July 2023
Private and Confidential
Dr Shantanu Panigrahi
3 Hoath Lane
Dear Dr Panigrahi
Thank you for your e-mail dated 29 June which has been passed to the PALS & Complaints Team to co-ordinate a response
The concerns you have raised will be investigated and you will receive a full response as soon as possible. It is hoped that this will be within 30 working days, but we will let you know if that is not possible. In the meantime, we enclose for your information:
. ‘’Tell us what you think’’ leaflet that tells you in more detail how your complaint will be handled
. A leaflet bout POhWER NHS Complaints Advocacy Service who are available to provide advice and support to people who wish to complain about the NHS.
I would also like to take this opportunity to reassure you that rasing concerns through the NHS complaints process will not negatively affect any further care of treatment you may receive.
Should you have any queries, please feel free to contact me.
PALS & Complaints Officer
Enc. As above
For further details about how your personal data is managed by the organisation please visit https://kmpt.nhs.uk/about-us/confidentiality-and-gdpr/
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Trust Chair: Dr Jackie Craissati
Chief Executive: Helen Greatorex