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Letter from KMPT PALS on Complaint


Kent and Medway

NHS and Social Care Partnership Trust

PALS & Complaints Team

Priority House

Hermitage Lane



ME16 9PH

Tel: 0800 587 6757

Our Ref: M23-06-127149

14 July 2023

Private and Confidential

Dr Shantanu Panigrahi

3 Hoath Lane




Dear Dr Panigrahi

Thank you for your e-mail dated 29 June which has been passed to the PALS & Complaints Team to co-ordinate a response

The concerns you have raised will be investigated and you will receive a full response as soon as possible. It is hoped that this will be within 30 working days, but we will let you know if that is not possible. In the meantime, we enclose for your information:

. ‘’Tell us what you think’’ leaflet that tells you in more detail how your complaint will be handled

. A leaflet bout POhWER NHS Complaints Advocacy Service who are available to provide advice and support to people who wish to complain about the NHS.

I would also like to take this opportunity to reassure you that rasing concerns through the NHS complaints process will not negatively affect any further care of treatment you may receive.

Should you have any queries, please feel free to contact me.

Yours sincerely


Ian Marks

PALS & Complaints Officer

Enc. As above

For further details about how your personal data is managed by the organisation please visit

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Trust Chair: Dr Jackie Craissati

Chief Executive: Helen Greatorex

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