PHSO Case Ref: C-20930762
Yahoo/Sent
Shantanu Panigrahi
Thu, 1 Aug at 15:45
Dear Madam
I did not receive the Client ID required by the Forms so had to stop completing the two Questionnaires. Please get this information sent to me. I have waited 3_4 years for my Autism to be confirmed.
Thank you
Yours sincerely
Dr Shantanu Panigrahi
Yahoo Mail: Search, organise, conquer
On Thu, 1 Aug 2024 at 3:27 pm, Phso Enquiries
<Phso.Enquiries@ombudsman.org.uk> wrote:
Dear Dr Panigrahi
We have advised you previously on how to bring a complaint to us. You have Cc’d us into your emails to the Adult referrals within Kent CHFT and they have responded to you and Cc’d us into this response. We work through emails on an allocation basis in the order they are assigned, and we are at the end of a complaint process. We kindly request that you remove us from your email correspondence regarding your referral enquiries.
We do need to consider the impact this has on the service we provide to other people who are asking for our help. Emailing our organisation about your ongoing required referrals stops us from being able to help other people. As an organisation we must make sure that individual behaviour does not impact on our ability to carry out our work.
We kindly ask that you keep your communication to a minimum, we have advised you how to progress your complaint.
Yours Sincerely
Anita Eastham
Intake Caseworker
Parliamentary and Health Service Ombudsman
T: 0345 015 4033
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