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Proceedings stalled at the Parliamentary and Health Service Ombudsman

Automatic reply: [External] Distressed and Suicidal3

Yahoo

/

Sent

Phso Enquiries <phso.enquiries@ombudsman.org.uk>

To:

Shantanu Panigrahi


Mon, 17 Oct at 18:59


As we are the final stage for unresolved complaints, we usually expect you to complain to the organisation you are unhappy with first. This is so that it has the chance to look into your concerns and, where needed, put things right for you. For further information please visit https://www.ombudsman.org.uk/making-complaint/before-you-come-to-us


What happens next?


If you have an existing case with us, your email will be added to your case and your caseworker will be in contact with you in due course.


If this is the first time you are contacting us, one of our Intake Caseworkers will take a look at your complaint.


If you have completed the organisation's complaints process and would like us to consider your complaint, we will need the following:


- A completed complaint form. If you have not sent us one, you can complete the NHS form online https://ombudsman.achieveservice.com/module/home?, or you can find our Parliamentary and Health forms (including large print format) on our website: Complaint forms | Parliamentary and Health Service Ombudsman (PHSO) https://www.ombudsman.org.uk/making-complaint/complain-us-getting-started/complaint-forms


-The complaint made to the organisation (any letters, emails or complaints forms submitted for the complaint).


-The complaint response(s) from the organisation including the final response and any other correspondence relating to the complaint.

You can email these, or post them to PHSO, Citygate, 47-51 Mosely Street, Manchester M2 3HQ. Please do not send originals.

We will not usually be able to progress your complaint until you provide us with this information. Once we have received your completed form, we aim to get back to you within 14 days to explain what will happen next.


What to do if you cannot complete the complaint form?


You can contact us on 0345 015 4033 for extra support if you need help with filling in forms, need a different format such as Braille or if you need any further adjustments to help you get your complaint to us. We can also provide paper copies of the form.

If you have any questions or would find it helpful to speak with us in the meantime, please call us on 0345 015 4033. Our opening hours are Monday to Thursday 8.30am to 5.00pm, Friday 8.30am to 12pm


You can find more information on our website http://www.ombudsman.org.uk


____________________________________________________________________

Shantanu Panigrahi <shantanupanigrahi@yahoo.com>

To:

CATLIS Long (LONG CATLIS ROAD SURGERY), PRACTICE Shah (NHS KENT AND MEDWAY CCG),

patientview@nhs.net, KMPTPALS (KENT AND MEDWAY NHS AND SOCIAL CARE PARTNERSHIP TRUST)

Cc:

Phso Enquiries

Tue, 18 Oct at 14:30


To

Long Catlis Road Surgery

KMPT


Dear Sirs


I am following up the advice from the Parliamentary and Health Service Ombudsman on the attached complaint that requires resolution: NHS Complaint form printable.pdf.


The PHSO requires the Long Catlis Road and Britton House to submit to me or both me and the PHSO simultaneously their reports on this complaint and how you both intend to resolve the issues that I have raised.


I should be most grateful for your kind attention.


Yours sincerely


Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

Tel: 07967789619


Hide original message

----- Forwarded message -----

From: Phso Enquiries <phso.enquiries@ombudsman.org.uk>

To: Shantanu Panigrahi <shantanupanigrahi@yahoo.com>

Sent: Monday, 17 October 2022 at 18:59:24 BST

Subject: Automatic reply: [External] Distressed and Suicidal


As we are the final stage for unresolved complaints, we usually expect you to complain to the organisation you are unhappy with first. This is so that it has the chance to look into your concerns and, where needed, put things right for you. For further information please visit https://www.ombudsman.org.uk/making-complaint/before-you-come-to-us


What happens next?


If you have an existing case with us, your email will be added to your case and your caseworker will be in contact with you in due course.


If this is the first time you are contacting us, one of our Intake Caseworkers will take a look at your complaint.


If you have completed the organisation's complaints process and would like us to consider your complaint, we will need the following:


- A completed complaint form. If you have not sent us one, you can complete the NHS form online https://ombudsman.achieveservice.com/module/home? , or you can find our Parliamentary and Health forms (including large print format) on our website: Complaint forms | Parliamentary and Health Service Ombudsman (PHSO) https://www.ombudsman.org.uk/making-complaint/complain-us-getting-started/complaint-forms


-The complaint made to the organisation (any letters, emails or complaints forms submitted for the complaint).


-The complaint response(s) from the organisation including the final response and any other correspondence relating to the complaint.

You can email these, or post them to PHSO, Citygate, 47-51 Mosely Street, Manchester M2 3HQ. Please do not send originals.

We will not usually be able to progress your complaint until you provide us with this information. Once we have received your completed form, we aim to get back to you within 14 days to explain what will happen next.


What to do if you cannot complete the complaint form?


You can contact us on 0345 015 4033 for extra support if you need help with filling in forms, need a different format such as Braille or if you need any further adjustments to help you get your complaint to us. We can also provide paper copies of the form.

If you have any questions or would find it helpful to speak with us in the meantime, please call us on 0345 015 4033. Our opening hours are Monday to Thursday 8.30am to 5.00pm, Friday 8.30am to 12pm


You can find more information on our website http://www.ombudsman.org.uk


Attachment:

NHS Complaint form printable.pdf54.5kB:


NHS Complaint form printable
.pdf
Download PDF • 56KB

____________________________________________________________________

Shantanu Panigrahi <shantanupanigrahi@yahoo.com>

To:

Babu Shan Panigrahi Shanpanigrahi3000@gmail.com

Tue, 18 Oct at 15:09


Hide original message

----- Forwarded message -----

From: Shantanu Panigrahi <shantanupanigrahi@yahoo.com>

To: CATLIS Long (LONG CATLIS ROAD SURGERY) <long.catlis@nhs.net>; PRACTICE Shah (NHS KENT AND MEDWAY CCG) <shah.practice@nhs.net>; patientview@nhs.net <patientview@nhs.net>; KMPTPALS (KENT AND MEDWAY NHS AND SOCIAL CARE PARTNERSHIP TRUST) <kmpt.pals.kmpt@nhs.net>

Cc: Phso Enquiries <phso.enquiries@ombudsman.org.uk>

Sent: Tuesday, 18 October 2022 at 14:30:22 BST

Subject: Fw: Automatic reply: [External] Distressed and Suicidal


To

Long Catlis Road Surgery

KMPT


Dear Sirs


I am following up the advice from the Parliamentary and Health Service Ombudsman on the attached complaint that requires resolution: NHS Complaint form printable.pdf.


The PHSO requires the Long Catlis Road and Britton House to submit to me or both me and the PHSO simultaneously their reports on this complaint and how you both intend to resolve the issues that I have raised.


I should be most grateful for your kind attention.


Yours sincerely


Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

Tel: 07967789619


----- Forwarded message -----

From: Phso Enquiries <phso.enquiries@ombudsman.org.uk>

To: Shantanu Panigrahi <shantanupanigrahi@yahoo.com>

Sent: Monday, 17 October 2022 at 18:59:24 BST

Subject: Automatic reply: [External] Distressed and Suicidal


As we are the final stage for unresolved complaints, we usually expect you to complain to the organisation you are unhappy with first. This is so that it has the chance to look into your concerns and, where needed, put things right for you. For further information please visit https://www.ombudsman.org.uk/making-complaint/before-you-come-to-us


What happens next?


If you have an existing case with us, your email will be added to your case and your caseworker will be in contact with you in due course.


If this is the first time you are contacting us, one of our Intake Caseworkers will take a look at your complaint.


If you have completed the organisation's complaints process and would like us to consider your complaint, we will need the following:


- A completed complaint form. If you have not sent us one, you can complete the NHS form online https://ombudsman.achieveservice.com/module/home?, or you can find our Parliamentary and Health forms (including large print format) on our website: Complaint forms | Parliamentary and Health Service Ombudsman (PHSO) https://www.ombudsman.org.uk/making-complaint/complain-us-getting-started/complaint-forms


-The complaint made to the organisation (any letters, emails or complaints forms submitted for the complaint).


-The complaint response(s) from the organisation including the final response and any other correspondence relating to the complaint.

You can email these, or post them to PHSO, Citygate, 47-51 Mosely Street, Manchester M2 3HQ. Please do not send originals.

We will not usually be able to progress your complaint until you provide us with this information. Once we have received your completed form, we aim to get back to you within 14 days to explain what will happen next.


What to do if you cannot complete the complaint form?


You can contact us on 0345 015 4033 for extra support if you need help with filling in forms, need a different format such as Braille or if you need any further adjustments to help you get your complaint to us. We can also provide paper copies of the form.

If you have any questions or would find it helpful to speak with us in the meantime, please call us on 0345 015 4033. Our opening hours are Monday to Thursday 8.30am to 5.00pm, Friday 8.30am to 12pm


You can find more information on our website http://www.ombudsman.org.uk


Attachment:

NHS Complaint form printable.pdf 54.5kB:


NHS Complaint form printable
.pdf
Download PDF • 56KB

____________________________________________________________________

Automatic reply: [External] Fw: Automatic reply: [External] Distressed and Suicidal

Yahoo

/

Inbox

Phso Enquiries <phso.enquiries@ombudsman.org.uk>

To:

Shantanu Panigrahi

Tue, 18 Oct at 14:35


Hide original message

As we are the final stage for unresolved complaints, we usually expect you to complain to the organisation you are unhappy with first. This is so that it has the chance to look into your concerns and, where needed, put things right for you. For further information please visit https://www.ombudsman.org.uk/making-complaint/before-you-come-to-us

What happens next?

If you have an existing case with us, your email will be added to your case and your caseworker will be in contact with you in due course.

If this is the first time you are contacting us, one of our Intake Caseworkers will take a look at your complaint.

If you have completed the organisation's complaints process and would like us to consider your complaint, we will need the following:

- A completed complaint form. If you have not sent us one, you can complete the NHS form online https://ombudsman.achieveservice.com/module/home?, or you can find our Parliamentary and Health forms (including large print format) on our website: Complaint forms | Parliamentary and Health Service Ombudsman (PHSO) https://www.ombudsman.org.uk/making-complaint/complain-us-getting-started/complaint-forms

-The complaint made to the organisation (any letters, emails or complaints forms submitted for the complaint).

-The complaint response(s) from the organisation including the final response and any other correspondence relating to the complaint.

You can email these, or post them to PHSO, Citygate, 47-51 Mosely Street, Manchester M2 3HQ. Please do not send originals.

We will not usually be able to progress your complaint until you provide us with this information. Once we have received your completed form, we aim to get back to you within 14 days to explain what will happen next.

What to do if you cannot complete the complaint form?

You can contact us on 0345 015 4033 for extra support if you need help with filling in forms, need a different format such as Braille or if you need any further adjustments to help you get your complaint to us. We can also provide paper copies of the form.

If you have any questions or would find it helpful to speak with us in the meantime, please call us on 0345 015 4033. Our opening hours are Monday to Thursday 8.30am to 5.00pm, Friday 8.30am to 12pm

You can find more information on our website http://www.ombud

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