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Refund of course fee

Refund of course fee




date: 17 May 2023, 12:10

subject: Refund of course fee


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Good morning

I have asked our booking system company, to provide some additional information for you in relation to the refund on 16 November 2022. They have responded as below and I have provide a copy of the refund email that was sent to you at the time this was processed by our team and can be used when contacting your bank/building society.

Unfortunately, the only items we can provide is details of the refund which is as follows:

Refund amount: £90

Refund Date: 16/11/2022 14:12:18

Last 4 card digits: 4002

Transaction Status: Success

If the client has changed cards, the refund would have been made to the one they used to originally pay with. As the refund was successful, the account would have been active at the time of the refund. This means that the transaction would be linked to the old bank/card so they will need to check there to see the statement.

The only item we can suggest is that the client contacts the bank of their original card as they will have the transaction for this refund.

Most of our customers use the Booking Refund email template as evidence or a form of receipt for a refund. I can see on this record that one was generated on the 16/11/2022 which informs the client that a refund had been issued.

As the refund was processed on 16 November 2022 there is no further information that we can now provide or assist any further in this matter. You will need to address this with your bank/building society.

Kind regards

Jacqui Lalley | Kent Driver Education Team | Highways & Transportation | Kent County Council | Invicta House Maidstone, Kent , ME14 1XX | Telephone: 03000 413274| Mobile: 07773474735 |


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Description automatically generated

From: Kent Driver Education - GT <>

Sent: Monday, May 15, 2023 2:37 PM

To: Jacqui Lalley - GT EW <>

Subject: FW: Notice of new date of Hearing

From: Shantanu Panigrahi <>

Sent: Monday, May 15, 2023 2:35 PM

To: Northkent <>

Cc: Kent Driver Education - GT <>

Subject: Notice of new date of Hearing


North Kent Magistrates Court

Dear Sir/Madam

Concerning the attached Notice (Notice of New Date of Hearing NKMC (1).docx

some progress seemed to have been made this morning (see attached ToKDE(KentCountyCouncil)15May2023.docx; but I waited for over two hours and then checked my Barclays Bank Account for the dates around 15 November 2022 and 15 November 2022 and 20 November 2022 and for this morning too, but no deposit of £92 is recorded. My replacement debit card No ends in 4012, not 4002 as KDFE stated. But should it have made any difference at all when both of these debit cards related to the Sort Code and Account Number: 20-54-11, 90098086? In any case I am copying this email to Kent Count Coucil to determine if it is still considering letting me do the Speed Awareness course if this is the reason for its silence following my clarifying email sent. If not it should do an online transfer of funds into the Bank Account details given here.

Yours sincerely

Dr Shantanu Panigrahi

3 Hoath Lane



Kent ME8 0SL

United Kingdom

Tel: 07967789619

Yours sincerely

Dr Shantanu Panigrahi

3 Hoath Lane



Kent ME8 0SL

Tel: 07967789619

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Booking Refund - KDE0137927
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