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Running Commentary on Legal Proceedings (Claim J00ME572) 10.16 am (UK-Time) 21 May 2022

Updated: Jun 24, 2022

Thank you for your enquiry3




Shantanu Panigrahi <>




Enquiries Medway County, Enquiries Kent

Sat, 21 May at 08:37

Dear Legal Ombudsman

Further to our communications over the past few days, I have managed to dig out some of the most important issues and correspondence that I have had with the Legal Ombudsman concerning the lack of good supervision on the work of lawyers and law firms as attached:

(a) ToLegal OmbudsmanOTSSolicitors20July2018.docx;

(b) ToLegalOmbdusmanccMaidstoneCrnCrt2Apr2018.dox;

(c) ToLegalOmbudsmanccCCMC23Aug2018.docx;



(f) ToLegalOmbudsman3Oct2018.docx;

(g) FrLegalOmbudsman(Slater&Gordon)2May2017.docx; and

(h) ToLegalOmbudsman5Feb2016.docx.

I hope we can make progress by reviewing these consultations of complaints as soon as possible for the Injunction and Claim Form that has now been updated for consideration of the District Judge at Medway County Court under Claim Number J00ME372.

Yours sincerely

Dr Shantanu Panigrahi

3 Hoath Lane



Kent ME8 0SL

United Kingdom

Tel: 07967789619

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On Friday, 20 May 2022, 21:56:49 BST, Enquiries <> wrote:

Legal Ombudsman

Thank you for your email

We are currently dealing with a high volume of enquiries.

If you already have a case with us, we will add your email to the file. A colleague will be in touch with you just as soon as they review your email.

If you are contacting us for the first time about a complaint, please be aware that it could be at least six weeks before you hear from us, and at that stage, we may need to ask you for more information. We thank you for your patience and would like to reassure you that our teams are working very hard to review and respond to your email as quickly as possible.

Once we have confirmed that we have all the information we need, we will write to you to let you know that we have passed your case for formal assessment by an investigator.

Please be aware that there is a considerable wait for a case to be assessed by an investigator, which varies depending on the complexity of the case. More information about the wait times will be included in the letter we send to you at the time the case is added to a queue and can also be found on our website.

If you have concerns about the wait times and feel they may detrimentally impact on you or your case, for example, because of a financial hardship or serious health concern, please let us know.

Have you complained to your service provider?

We can only investigate a complaint once the service provider has had the chance to investigate it and respond. This means you need to make a formal complaint to them first. You can find further information on our website about how to complain to your service provider, including a template complaint letter.

How to complain to us

If you have already complained to your service provider and have not received a satisfactory response, then we might be able to help. The easiest way to check if we can help you is to use our complaint checker tool on our website. Alternatively, you can send us a completed complaint form, which is available to download from our website.

We will need your completed complaint form, along with a copy of your complaint to the service provider and copies of any responses you have received from them. Please only send us copies and not original documents. You should be aware that we are also unable to accept documents from an online document storage facility such as Dropbox. Do not send us any other information until we request it.

If you need to write to us, our address is:

Legal Ombudsman

PO Box 6806



Telephone number 0300 555 0333.

We are open from 9am to 5pm from Monday to Friday. Calls may be recorded and used for training and monitoring purposes.

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For information on how we handle your personal data, see our privacy notice. This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. The Legal Ombudsman does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Legal Ombudsman for operational or business reasons.

Download all attachments as a zip file

(a) ToLegalOmbudsmanOTSSolicitors20July2018.docx 29.8kB

(b) ToLegalOmbudsmanccMaidstoneCrnCrt2Apr2018.docx 15.6kB

(c) ToLegalOmbudsmanccCCMCC23Aug2018.docx 15.6kB

(d) ToLegalOmbudsman3Feb2016.docx 14.2kB

(e)ToLegalOmbudsman(TChanner)19Oct2016.docx 16.9kB

(f) ToLegalOmbudsman3Oct2018.docx 20.5kB

(g) FrLegalOmbudsman(Slater&Gordon)2May2017.docx 20.5kB

(h) ToLegalOmbudsman5Feb2016.docx 14.4kB


Download DOCX • 31KB


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