THE NEW INVESTIGATION OF SIX BANKS BY THE FINANCIAL OMBUDSMAN FOR CLAIM J00ME572 (MEDWAY COUNTY COURT)
[Confidential] Your complaint (Our ref:PNX-5411763-M1P7)
Inbox
11:03 (18 minutes ago)
Our ref PNX-5411763-M1P7 Your ref Dear Dr Panigrahi Your complaint Thanks for getting in touch with the Financial Ombudsman Service. We’ve set up a case for you
from: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>
cc: Santander <santander@email2.yoursantander.co.uk>,
Shawn Murphy <hello@tide.co>,
Stripe <accounts@stripe.com>,
date: 6 Jan 2025, 11:19
subject: Re: [Confidential] Your complaint (Our ref:PNX-5411763-M1P7)
mailed-by: gmail.com
Thank you for your assistance.
To begin with, allow me to draw the Financial Ombudsman attention to my complaints that it has been investigating over the past several months as linked here: https://www.knowledgeassessmentanddissemination.com/post/press-release-concerning-the-financial-ombudsman-service
Please provide me on an updated Report to let me know what has transpired between the Ombudsman and the Banks concerned in order that if I find any flaws in the outcome as determined by the Financial Ombudsman, I can rectify these in consultation with the Banks concerned and review if I still required the complaint to be addressed.
Would that be fair enough?
Yours sincerely
Dr Shantanu Panigrahi
3 Hoath Lane
Wigmore
Gillingham
Kent ME8 0SL
United Kingdom
Tel: 07967789619
On Mon, 6 Jan 2025 at 11:03, complaint.info@financial-ombudsman.org.uk <complaint.info@financial-ombudsman.org.uk> wrote:
Our ref
PNX-5411763-M1P7
Your ref
Dear Dr Panigrahi
Your complaint
Thanks for getting in touch with the Financial Ombudsman Service. We’ve set up a case for you – the reference number is PNX-5411763-M1P7. Please use this number whenever you contact us.
Before we can get involved, the business you’re unhappy with needs a chance to give you an answer on your complaint.
We can only look into complaints where you've received a final response letter from the business you're complaining about, or where the business hasn't responded within our time limits. If you submit a complaint to us before this, we won't be able to get involved and it will take us a lot longer to progress your complaint.
What you'll need to do
You should complain directly to the business, explaining what the problem is, and how you'd like them to put things right.
If you’ve already complained to the business, in most cases they have up to eight weeks, to look into your complaint and issue their final response, depending on what you're complaining about. You should keep a record of when you complain to them, and any other correspondence or conversations.
In the meantime, you can find out more about how to complain on our website.
When you've heard back from the business – or eight weeks have passed from the date you first complained – if you remain unhappy, get back in touch using our online form or call us on 0800 023 4567 and we'll let you know how we can help.
We won’t take the complaint any further at this stage.
Kind regards
Seun Lasile | Customer Help | 0800 023 4 567
Financial Ombudsman Service | Exchange Tower, London, E14 9SR
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This email is covered by our email disclaimer.
This email was sent from Financial Ombudsman Service Ltd. Registered in England and Wales. Registered Number: 3725015. Registered Office: Exchange Tower, London, E14 9SR, United Kingdom.
____________________________________________________________________
Thank you for contacting the Financial Ombudsman Service
Inbox
date: 6 Jan 2025, 11:19
subject: Thank you for contacting the Financial Ombudsman Service
Signed by: financial-ombudsman.org.uk
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: Important mainly because it was sent directly to you.
Thank you for contacting the Financial Ombudsman Service, we are a free service set up to resolve disputes with financial businesses, like banks or insurance companies.
We’re helping a lot of customers at the moment, so I’m sorry we won’t be able to reply straight away.
If you’re contacting us about a new complaint
You can find out more about the things we can help with on our website – where you can also use our complaint checker tool to see if your complaint is one we can look at.
If we can help, we will get back to you within 7 days. Due to the volume of enquiries we receive, we are only able to reply to those customers we can help.
If you already have a complaint with us
We’ll contact you once your complaint is with a case-handler.
However, if you’re experiencing serious financial or health problems, or need to speak to someone urgently, please call us on 0800 023 4567.
If we are not able to help you
We can only look at complaints about financial businesses (like banks, insurance companies and finance firms). We can’t help with other complaints – for example, about phone and utility companies, council tax or legal services. Please look at our website for more information about other organisations that may be able to help – but they are completely separate from the Financial Ombudsman Service
And just to remind you again, if we can help, we will get back to you within 7 days.
Thanks,
Financial Ombudsman Service
...
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____________________________________________________________________
[Confidential] Your complaint (Our ref:PNX-5411763-M1P7)
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Need to refer to this message? Use this ID: em_zq0pqdezr2ghhu1qwukcnq9bb2snvv
On Mon, Jan 6, 2025 at 11:19 UTC, you wrote:
Thank you for your assistance.
To begin with, allow me to draw the Financial Ombudsman attention to my
complaints that it has been investigating over the past several months as
linked here:
Please provide me on an updated Report to let me know what has transpired
between the Ombudsman and the Banks concerned in order that if I find any
flaws in the outcome as determined by the Financial Ombdusman, I can
rectify these in consultation with the Banks concerned and review if I
still required the complaint to be addressed.
Would that be fair enough?
Yours sincerely
Dr Shantanu Panigrahi
3 Hoath Lane
Wigmore
Gillingham
Kent ME8 0SL
United Kingdom
Tel: 07967789619
On Mon, 6 Jan 2025 at 11:03, complaint.info@financial-ombudsman.org.uk <
> Our ref
>
> PNX-5411763-M1P7
>
> Your ref
>
>
>
>
>
>
>
> Dear Dr Panigrahi
>
>
> Your complaint
>
>
>
> Thanks for getting in touch with the Financial Ombudsman Service. We’ve
> set up a case for you – the reference number is PNX-5411763-M1P7. Please
> use this number whenever you contact us.
>
>
>
> Before we can get involved, the business you’re unhappy with needs a
> chance to give you an answer on your complaint.
>
> We can only look into complaints where you've received a final response
> letter from the business you're complaining about, or where the business
> hasn't responded within our time limits
> If you submit a complaint to us before this, we won't be able to get
> involved and it will take us a lot longer to progress your complaint.
> What you'll need to do
>
> You should complain directly to the business, explaining what the problem
> is, and how you'd like them to put things right.
>
> If you’ve already complained to the business, in most cases they have up
> to eight weeks, to look into your complaint and issue their final response,
> depending on what you're complaining about. You should keep a record of
> when you complain to them, and any other correspondence or conversations.
>
> In the meantime, you can find out more about how to complain on our
> .
>
> When you've heard back from the business – or eight weeks have passed from
> the date you first complained – if you remain unhappy, get back in touch
> using our online form
> <https://www.financial-ombudsman.org.uk/make-complaint> or call us on 0800
> 023 4567 and we'll let you know how we can help.
>
> We won’t take the complaint any further at this stage.
>
>
>
>
>
> Kind regards
>
>
>
> Seun Lasile | Customer Help | 0800 023 4 567
>
> Financial Ombudsman Service | Exchange Tower, London, E14 9SR
>
>
>
> ------------------------------
>
> This email has been sent securely using TLS encryption.
>
> This email is covered by our email disclaimer
>
> This email was sent from Financial Ombudsman Service Ltd. Registered in
> England and Wales. Registered Number: 3725015. Registered Office: Exchange
> Tower, London, E14 9SR, United Kingdom.
> ------------------------------
____________________________________________________________________
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reply-to: noreply@email2.yoursantander.co.uk
date: 6 Jan 2025, 11:19
subject: Thank you for your email
mailed-by: dmx1.email2.yoursantander.co.uk
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