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The Samaritans, Parliamentary and Health Service Ombudsman and GP Surgery

Distressed and suicidal3

Yahoo

/

Sent

Shantanu Panigrahi <shantanupanigrahi@yahoo.com>

To:

Sheffield Road

Cc:

Phso Enquiries,

CATLIS Long (LONG CATLIS ROAD SURGERY)

Wed, 12 Oct at 19:43


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----- Forwarded message -----

From: Shantanu Panigrahi <shantanupanigrahi@yahoo.com>

Cc: Phso Enquiries <phso.enquiries@ombudsman.org.uk>; patientview@nhs.net <patientview@nhs.net>

Sent: Wednesday, 12 October 2022 at 19:41:57 BST

Subject: Distressed and suicidal


Dear Jo


I made no progress in relation to the huge pay-out that I expected, and am still on risperidone 4 mg, sertraline 150 mg, and Depakote 1000 mg waiting for the Parliamentary and Health Service Ombudsman to whom I had complained about the Mental Health authorities as you will note from the attached NHS Complaint form. printable.pdf.


I withdrew from the possibility of a job with Aldi in the arrangement made for an interview-assessment on Saturday 15th and 3.45 pm because of the delay in the correct diagnosis and treatment of my mental health, I had asked the PHSO for mediation with a view to having a face-to-face appointment with a Consultant Psychiatrist at Britton House, but the Surgery has not contacted me about the letter of referral yet. All I have got is an appointment with Jayne East who is a nurse on 24 October 2022 at 11.00 am


What am I to do?


Shantanu


Notice of Intended Prosecution: Notice Number 04631404420659205

Yahoo/

Inbox

jo@samaritans.org

To:

shantanupanigrahi@yahoo.com

Wed, 12 Oct at 15:50

Dear Shantanu,

I am sorry to hear through your numerous emails to us that your troubles are no better.

I do hope you eventually find some way of getting the help you need.

Jo

--------------------------------------------------------


You can call Samaritans free on 116 123 day or night, 365 days a year, from any phone in the UK or Republic of Ireland. A trained volunteer will answer the phone as soon as they can.


When you email us, we aim to respond within 24 hours. This means it will usually be several hours before someone reads your email. If you need urgent support, we can respond more quickly if you call.


You can find more information about Samaritans, including other ways to contact, online self-help and more about the email service at https://www.samaritans.org/. Our privacy statement is here: https://www.samaritans.org/privacy-statement/.


Samaritans registered Charity Number 219432 (England & Wales) and SC040604 in Scotland.


Attachment:

NHS Complaint form printable.pdf 54.5kB:

NHS Complaint Form printable

Your complaint about Community Mental Health Team, Britton House, Britton Farm, High Street,

Gillingham, Kent ME71AL,Long Catlis Road Surgery, Parkwood Health Centre, Long Catlis Road,

Rainham, Kent ME8 9PR

Have you used our service

before

Yes

Reference Number FS457383658

Your name Dr Shantanu Panigrahi

Your address 3 Hoath Lane

Wigmore

County Kent Postcode ME8 0SL

Country United Kingdom

Your daytime number +447967789619

Alternative Number

(optional)

Your email address shantanupanigrahi@yahoo.com

Contact preferred option Email

Documents Email

Reasonable Adjustments

If you are complaining for someone else What is your relationship to them?

Why can't they make the complaint themselves?

Their name

Their address

County Postcode

Country

Their phone number

Alternative number

Their email

About your complaint

Are you taking legal action No

Details of action you are taking (if applicable)

Date the problem you are

complaining about happened

02/09/2022

Date you became aware of the problem

09/09/2022

Date you complained to the organisation

09/09/2022

Reason you didn't bring your complaint sooner (if

applicable)

The organisation(s) you are complaining about

Community Mental Health Team, Britton House, Britton Farm, High Street, Gillingham, Kent ME71AL,Long Catlis Road Surgery, Parkwood Health Centre, Long Catlis Road, Rainham, Kent ME8

9PR

Named person you are complaining about (if applicable)

No

Did the organisation miss any issues you raised in your complaint?

Yes

What?

I have been complaining to the Surgeries (former Wigmore Medical Centre) that It needs to provide me with full written reasons as to why I am diagnosed with paranoid schizophrenia, persistent delusional disorders, and now Bipolar. They are keeping silent.

Summary of Complaint

I have been Mental Health Care for diagnosis and treatment for over 20 years, having been sectioned twice and said to be suffering from persistent delusional disorder first. Then Britton

House and its older Team decided that I had paranoid schizophrenia. On 9 September I received a letter in the post that I had Bipolar and delusional disorder. For paranoid schizophrenia I was prescribed risperidone 4 mg, sertraline 150 mg and Depakote 1000 mg but on receipt of this letter stating that I had Bipolar and not what was formerly diagnosed, my medications have not been changed to reflect that. I asked the Long Catlis Surgery why it had changed the diagnosis and asked it to provide me with their letter of referral to Britton House which had resulted in this communication from Britton House. The Surgery just said that my complaint had been sent to the relevant clinician, but despite this week being told that the GP would take action on it. Nothing took place.

For the record, I am neither paranoid schizophrenic with persistent delusional disorder nor am I Bipolar with delusional disorder. I consider myself to be the sanest person on Earth.

How you or the person you are complaining on behalf of has been affected

My employability in professional scientific careers have been shattered by these continuous incorrect diagnosis and treatment imposed on me for the past 20 years and is still continuing behind

secrecy of operation at Long Catlis Road Surgery and Britton House. They are preventing me from having a face-to-face appointment with a fresh new Consultant Psychiatrist at Britton House to examine me.

What you are hoping we can achieve for you

I would like a second opinion on my mental condition as it is presently reflected from a face-to-face appointment.

Mediation

Is this something you are willing to do?

Yes

Will you be sending in your documents separately?

I would like the Ombudsman to look at my complaint.

I agree to share all the relevant evidence, including medical records, so that you can investigate this

complaint under the Health Service Commissioners Act 1993

To the best of my knowledge, everything I have told you is correct

I understand that, to help resolve my complaint, you will need to use and keep personal information

about me – for example, how to contact me and details about my complaint and sometimes sensitive personal information.

I understand that this might include collecting information about me from the organisation I’ve

complained about and possibly sharing information with other parties – for example, others that may have been involved in my complaint.

I agree with the declaration. Please look at my complaint.

Please look at the complaint submitted on behalf of the person named in the "About the person

you are making thecomplaint for" section. I have their written consent to complain on their behalf.

They have agreed that you can get all the relevant papers, including medical records, so that you can

investigate this complaint under the Health Service Commissioners Act 1993.

They understand that this may mean that I am able to see personal information that you get for the

investigation. Date submitted 09/10/202

__________________________________________________________________________________

Automatic reply: [External] Fw: Distressed and suicidal2

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Inbox


Phso Enquiries

As we are the final stage for unresolved complaints, we usually expect you to complain to the organisation you are unhappy with first. This is so that it has the chance to look into your concerns and, where needed, put things right for you. For further information please visit https://www.ombudsman.org.uk/making-complaint/before-you-come-to-us What happens next? If you have an existing case with us, your email will be added to your case and your caseworker will be in contact with you in due course. If this

Wed, 12 Oct at 19:47


Phso Enquiries <phso.enquiries@ombudsman.org.uk>

To:

Shantanu Panigrahi


Wed, 12 Oct at 19:47


As we are the final stage for unresolved complaints, we usually expect you to complain to the organisation you are unhappy with first. This is so that it has the chance to look into your concerns and, where needed, put things right for you. For further information please visit https://www.ombudsman.org.uk/making-complaint/before-you-come-to-us


What happens next?


If you have an existing case with us, your email will be added to your case and your caseworker will be in contact with you in due course.


If this is the first time you are contacting us, one of our Intake Caseworkers will take a look at your complaint.


If you have completed the organisation's complaints process and would like us to consider your complaint, we will need the following:


- A completed complaint form. If you have not sent us one, you can complete the NHS form online https://ombudsman.achieveservice.com/module/home?, or you can find our Parliamentary and Health forms (including large print format) on our website: Complaint forms | Parliamentary and Health Service Ombudsman (PHSO) https://www.ombudsman.org.uk/making-complaint/complain-us-getting-started/complaint-forms


-The complaint made to the organisation (any letters, emails or complaints forms submitted for the complaint).


-The complaint response(s) from the organisation including the final response and any other correspondence relating to the complaint.

You can email these, or post them to PHSO, Citygate, 47-51 Mosely Street, Manchester M2 3HQ. Please do not send originals.

We will not usually be able to progress your complaint until you provide us with this information. Once we have received your completed form, we aim to get back to you within 14 days to explain what will happen next.


What to do if you cannot complete the complaint form?


You can contact us on 0345 015 4033 for extra support if you need help with filling in forms, need a different format such as Braille or if you need any further adjustments to help you get your complaint to us. We can also provide paper copies of the form.

If you have any questions or would find it helpful to speak with us in the meantime, please call us on 0345 015 4033. Our opening hours are Monday to Thursday 8.30am to 5.00pm, Friday 8.30am to 12pm


You can find more information on our website http://www.ombudsman.org.uk

__________________________________________________________________________________

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