top of page

Your service complaint

Your service complaint


from: Shantanu Panigrahi <>

to: Warren Smith <>

date: 25 May 2023, 13:15

subject: Re: Your service complaint


Dear Mr Smith

My complaint against Ms Rachel Gwilt not adhering to due process in the handling of a complaint is that she did not consider the dynamics of the allegations that I made, namely that Olives Solicitors and I are still considering its involvement in my legal matters as a Duty Solicitor at Kent Police that one of their Solicitors Phillipa Beswick represented me on. Ms Rachel Gwilt was in a hurry to close the File at the Solicitors Regulation Authority and not investigating what I indicated was a structural issue with the way the Police operate in regards to Duty Soliciors. Either she is inexperienced and a new more experienced legally qualified officer of the Solicitors Regulation Authority should have been appointed to consider the contents of the link Solicitor ( or she had sinister motives against me as exemplified by falsely accusing me of having sent her an email that had sexual connotations which I denied sending but she did not come back to this denial to prove that it was me in person who had sent her the offending criminal anonymous email and not MI5.

I look forward to a comprehensive report from you in due course.

Yours sincerely

Dr Shantanu Panigrahi

3 Hoath Lane


Kent ME8 0SL

United Kingdom

Tel: 07967789619

On Thu, 25 May 2023 at 12:48, Warren Smith <> wrote:

Sensitivity: General

Dear Dr Panigrahi,

Please find attached my acknowledgement to your service complaint.

Many thanks,

Warren Smith

Complaints Officer

Investigation and Supervision

Solicitors Regulation Authority

For information on how we handle your personal data, see our privacy notice.

This email is intended for the addressee only. This includes any attachments. Its unauthorised use, further processing, storage or copying is not allowed. If you are not the intended recipient, please let the sender know and then destroy all copies.

Please note the sender is not authorised to conclude any contract on behalf of the Solicitors Regulation Authority by email.

We are the regulator of solicitors and law firms in England and Wales. The Solicitors Regulation Authority Limited is a company limited by guarantee. Our registered offices are: The Cube, 199 Wharfside Street, Birmingham, B1 1RN. Our company registration number is: 12608059.

5 views0 comments

Recent Posts

See All


CLAIM E35YM660&CO/999/23 PROGRESSIONS Yahoo/Inbox Shantanu Panigrahi To:Central London DJSKEL,PSD Complaints Kent Mon, 27 May at 12:47 To The Judiciary at the Central


bottom of page