App pack - SRA2004523 Dr Shantanui Panigrahi v Solicitors Regulation Authority
App pack - SRA2004523 Dr Shantanui Panigrahi v Solicitors Regulation Authority
Inbox
from: complaintsreview <complaintsreview@cedr.com>
to: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>
date: 16 Jun 2023, 10:42
subject: App pack - SRA2004523 Dr Shantanui Panigrahi v Solicitors Regulation Authority
mailed-by: cedr.com
Signed by: cedr.com
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Good morning,
We write further to the above matter.
We have been contacted by the SRA to state that your case is now ready for a Stage 3 review.
Please find attached above the Application Form and Overview of the process. Once we receive your completed application form, we will commence the complaints review.
If you have any further queries, please do not hesitate to contact us.
Kind regards,
Heather
Consumer Services Team
Centre for Effective Dispute Resolution (CEDR)
From: complaintsreview <complaintsreview@cedr.com>
Sent: Monday, June 12, 2023 10:16 AM
To: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>
Subject: RE: Your complaint to the SRA
Independent Complaints Review Service
for the Solicitor’s Regulation Authority (SRA) - Enquiry
Good morning,
Thank you for your email and enquiry to the Independent Complaints Review Scheme.
Please note the following for the stages of the complaints process:
Stage 1 requires you to make a formal complaint, where you would receive a response from the unit where the complaint arose.
Stage 2 will occur if you are unhappy with the Stage 1 response. Your complaint will then be referred to the SRA’s central Complaints Team.
The SRA central Complaints Team must write to you to confirm that you have exhausted their internal complaints procedure and that Stage 2 has been completed, before you would be able to make your application to use our service.
Stage 3 is the Independent Complaints Review.
As part of the process, we have to contact the SRA to get confirmation that you have completed Stages 1 and 2. Please note this can take upto 5 working days, once we receive their response, we will contact you to advise of the next steps.
In the meantime please review our Guidance Notes which I have attached to this email and are also available to view on our website at: https://www.cedr.com/consumer/solicitors/
We hope this is of assistance and we will be in contact shortly.
Kind regards,
Shannell
Independent Complaints Review Service for SRA
Centre for Effective Dispute Resolution (CEDR)
From: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>
Sent: Friday, June 9, 2023 6:50 PM
To: complaintsreview <complaintsreview@cedr.com>
Subject: Re: Your complaint to the SRA
Dear Sir/Madam
I disagree with this report, you so need to start afresh and not so much concentrate on producing a report for my consumption or for the Court's consumption but for the Public Enquiry: PUBLIC ENQUIRY PROCESS COMMENCED: IOPC Reference - 2022/173746 (knowledgeassessmentanddissemination.com) https://www.knowledgeassessmentanddissemination.com/post/public-enquiry-process-commenced-iopc-reference-2022-173746 The entire report is a whitewash cover-up of State-engineered Hate crime against me, a law-abiding citizen for being a Republican of sorts in that I think the Monarch should be subjected to a referendum for continuing as Head of State once every 15 years. So the State has victimised, terrorised, persecuted, and obstructed justice with me a second class citizen. They tried everything, stuck me in a mental hospital twice, tried to make me stateless, and impoverished me with only pension to live on with no scope for employment and when I stayed put knowing that they could not take away my British passport according to international conventions so that I am free to go on holidays and return back to the United Kingdom with my occupational pension soon to be supplemented with State pension in August, they Cyber attacked me with 500 criminal anonymous emails to me and my family both here and in India to try and destroy our lives mentally and physically. So the cyber-attacks were not trolls, Victims of Panigrahi Association (VOPA) does not exist but was concocted by the Security Services secretly to send malicious emails from my email account as a pretext to getting Kent Police to arrest me on 4 occasions and a 5th one that was coerced invitation. to charge me with offences with the complicity of North Kent Magistrates Court especially. All my protestations in issuing litigation against the Prime Minister, the University of Greenwich, taking the matter to the International Criminal Court came to nothing, such is the power of the State. But I survived. There is no resolution: A Republican is an outcast of the society in the United Kingdom.
Please do not reply to this email. This statement is just for the record.
Yours sincerely
Dr Shantanui Panigrahi
3 Hoath Lane
Wigmore
Gillingham
Kent ME8 0SL
Tel: 07967789619
To request a review of your complaint, please contact the Independent Reviewer within 20 working days i.e., by 8 July 2023
How to contact the Independent Reviewer
By email: complaintsreview@cedr.com
By phone: 020 7536 6000
By post:
Centre for Effective Dispute Resolution (CEDR)
100 St. Paul’s Churchyard,
London
EC4M 8BU
United Kingdom
On Fri, 9 Jun 2023 at 14:55, Sean Kent <Sean.Kent@sra.org.uk> wrote:
Sensitivity: General
Dear Dr Panigrahi
I have completed a review of your complaint about our service. Please find attached a letter explaining my findings. At the end of the letter are details of the next step available to you should you wish to seek an independent review of our conduct and dealings with you.
Yours sincerely
Sean Kent
Corporate Complaints Officer
Corporate Complaints Team
Solicitors Regulation Authority
sean.kent@sra.org.uk
www.sra.org.uk
For information on how we handle your personal data, see our privacy notice.
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Please note the sender is not authorised to conclude any contract on behalf of the Solicitors Regulation Authority by email.
We are the regulator of solicitors and law firms in England and Wales. The Solicitors Regulation Authority Limited is a company limited by guarantee. Our registered offices are: The Cube, 199 Wharfside Street, Birmingham, B1 1RN. Our company registration number is: 12608059.
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(a)
Independent Complaints Review Service for the Solicitors Regulation Authority
Application form
Please read this carefully before completing the application form
The role of the Independent Complaints Review Service for the Solicitors Regulation Authority (SRA)
is to review the way in which the SRA has responded to complaints made by any member of the
public who has been affected by the actions or decisions of the SRA, provided that the complainant
has first exhausted the SRA's internal complaints procedure.
The Service can review whether: the investigation was thorough and fair, that all relevant facts were
taken into account, that the conclusions reached (in respect of complaints about the service
provided by the SRA) were reasonable and properly explained; and that the investigation was
handled efficiently and without unnecessary delay.
The Service is independent of the SRA and whilst it cannot overturn any regulatory judgements or
decisions made by the SRA, it may offer an independent view on complaints and provide
recommendations, advice and guidance to the SRA in relation to specific complaints and more
generally to help it to achieve best practice in complaints handling procedures. The SRA does not
have to comply with the reviewers' recommendations but, if it does not comply, it must provide its
reasons for not doing so.
If you require assistance in completing this form please contact the Service on 020 7520 3800 or
refer to our website for further details.
Initial checklist
Is your application valid? If you cannot check both boxes your application will be declined.
I have exhausted the SRA's two stage internal complaints procedure.
I understand that you cannot overturn regulatory judgements or decisions made by the SRA.
SRA complaint reference number (e.g. xxxx):
Date of the Stage 2 Complaint Response from the SRA:
Please note: This Service can only accept applications up to 20 working days after the date of the Stage 2
response from the SRA.
Your details
Title:
First name:
Last name:
Role:
Address:
Town:
County:
Post code:
Email address:
Telephone
number:
Solicitor
Client (current or former) of solicitor
Other
Preferred method of contact
Email Post
Other
The Review Service will normally communicate with you by email unless otherwise requested.
Your complaint
In the following sections please give brief details of your complaint and attach any supporting
documentation you would like the Reviewer to consider. Please focus on those issues which have not
been resolved via the SRA internal complaint process.
Please note that the Independent Complaint Reviewer cannot investigate or overturn the regulatory
judgements of the SRA.
The Independent Complaint Reviewer can investigate complaints into:
• failure to follow procedures;
• failure to respond in a timely manner;
• alleged discrimination;
• alleged discourtesy;
• failure to apologise or accept mistakes; and
• staff conduct of the SRA in handling the complaint.
The Independent Complaint Reviewer cannot investigate complaints into:
• issues relating to government policy or legislation; and
• issues which have already been considered by another independent competent authority such
as the Legal Ombudsman.
Chain of events
Provide as much relevant detail as you can about the events that led up to the issues you have
encountered.
Chain of events - continued
Complaint handling by the SRA
Tell us how the SRA has dealt with your complaint
Recommendations
What recommendations are you asking the Independent Complaint Reviewer to make?
In relation to recommendations, this can be any of the following:
• an apology
• appropriate action to improve the SRA’s practices or procedures
• appropriate action to rectify the situation, such as an extension of time to respond to a deadline
• an ex-gratia payment made in line with the SRA’s special payments guidance.
Evidence
Please list the items of evidence you are submitting with this application.
Declarations
Please read and tick all the statements below carefully before signing this form.
I / We have exhausted the SRA internal complaints procedure (We will confirm this with the SRA and if you have not completed the procedure we will not be able to accept your application).
I/ We understand that the Reviewer's role is to only review the manner in which
the SRA has dealt with a complaint by reference to its published complaint handling procedure.
I/ We understand that the Reviewer is only empowered to make recommendations
in relation to SRA's handling of the complaint. These recommendations may either be specific to the complaint or more general to improve SRA's processes and practices for dealing with complaints.
I / We understand that if the Reviewer does make recommendations they will not be binding upon the SRA but that if the SRA decides not to act on the Reviewer's recommendations then it must state its reasons for not doing so.
I / We understand that the Reviewer cannot review or overturn the regulatory judgements of the SRA
I / We understand that the Reviewer’s decision is final and not subject to review.
I / We understand that once the Reviewer’s decision is issued, they will not enter into any further
correspondence in relation to the complaint.
I / We are making this application on behalf of an organisation and have full written authority to do so (optional).
Print name:
Signed:
Date (dd/mm/yyyy):
Upon completion and signature, this form should be returned to:
Independent Complaints Review Service for the SRA
100 St. Paul's Churchyard
London EC4M 8BU
Email: complaintsreview@cedr.com
Tel: +44 (0)20 7520 3800
__________________________________________________________________________________
(b)
Independent Complaints Review Service for the
Solicitors Regulation Authority (SRA)
Guidance Note for Consumers
The Independent Complaints Review Service (ICRS), operated by CEDR Services, forms part of the Solicitors Regulation Authority (SRA’s) approach to handling complaints about the SRA’s work. We also provide independent oversight of the way that the SRA carries out its complaints handling functions – we do this by conducting an independent audit of SRA’s complaints handling.
The Complaints Review Service is solely for complaints against the (SRA). If you are looking to further a complaint about a particular Solicitor / Firm, the service would not be suitable and we will not assess your complaint.
To use the service, you must first exhaust the SRA’s internal two stage complaints procedure. Should you remain unhappy after the second stage, and would like to complain about the SRA; you need to come within 20 working days of the date of their response letter.
For those cases that the Independent Complaints Reviewer decides are appropriate for review, he or she will conduct a review of the papers to consider whether:
• The investigation was thorough and fair
• All the relevant facts were taken into account
• The conclusions reached (in respect of complaints about the service provided by the SRA) were reasonable and properly explained; and
• The investigation was handled efficiently, without unnecessary delay.
Process
To use the service, you must first exhaust the SRA’s internal two stage complaints procedure. Should you remain unhappy after the second stage, and would like to complain about the SRA; you need to come to CEDR within 20 working days of the date of their response letter.
Once we receive all the information from yourself, it is sent to the SRA, with responses sent directly to the ICR, who will issue a final written response within a further 25 working days. Please note, that in some instances, the response may not be available until after 30 working days.
CEDR Services Ltd.
100 St. Paul’s Churchyard, London EC4M 8BU
T: +44 (0)20 7520 3800
E: complaintsreview@cedr.com
W: cedr.com/consumer/solicitors Registered in England & Wales: 3271988
Once a final written response is published, the matter isclosed with no appeals or reviews under any circumstances. The ICR does not speak to either party and their response is provided in writing only.
Recommendations
Where a complaint has been upheld or partially upheld by the Independent Complaints Reviewer, they will provide an explanation for any poor service and may require the SRA to provide one or more of the following remedies:
• An apology
• Appropriate action to rectify the situation for the complainant, such as an extension of time to respond to a deadline
• Appropriate action to improve the SRA's practices or procedures
• An ex-gratia payment made in line with SRA's special payments guidance.
* Please note that the SRA are able to accept or reject any and all recommendations made by the ICR and we will not be able to intervene.
Complaints we cannot deal with
This service is not suitable for the following:
• Complaints that have not completed the SRA’s two stage complaints procedure • Complaints against anyone other than the SRA
• Complaints deemed to be out of scope by the ICRS.
• Please note, that CEDR will remain impartial throughout and can only give advice on the application process.
Should you require Reasonable Adjustments to be made please advise the team when you first make contact.
Please contact the team on 020 7520 3800 or via email at complaintsreview@cedr.com if you require further assistance.