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Barclays Bank: Reminder - We want your valuable feedback

Reminder - We want your valuable feedback




Barclays Customer Feedback <>



Thu, 27 Oct at 11:00

Replies to this email are not monitored. Contact us

Your partial postcode: 0SL

Dear Mr Panigrahi,

We recently sent you an email inviting you to take part in a survey that will enable us to improve the experience for our customers.

Gathering customer feedback helps us improve our service to you by identifying what we are doing well, and where we can improve. The survey should only take 5 minutes and work on any device. We won`t ask for any personal information or passwords, and it won`t be used for promotional purposes.

The answers you give will be held in the strictest confidence. They will only be analysed alongside those of other customers, however, at the end we will ask if we can also use this information to improve your individual experiences (e.g. by passing this information to our service teams).

We`ve shown the second half of your postcode above to prove this is a genuine Barclays email. Please get in touch if you have any concerns by using the link in the top-right hand corner of this e-mail.

Yours sincerely,

Your Barclays Team

Barclays Bank UK PLC is registered in England and authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered No. 9740322. Registered Office: 1 Churchill Place, London E14 5HP.

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My Reply on Feedback:

I have had a lot of problems with fraudulent activities with my debit cards over the past few months, and these were related to a coordinated campaign of harassment on me by people calling themselves Victims of Panigrahi Association (VOPA). It started in 1998 when British Society of Animal Science siphoned out money from our joint account at Barclays Bank without authorisation. So I switched to Santander Bank and even there enormous problems were encountered of similar nature, so I set up a current account at Nat West. But I switched back to Barclays as I have been Banking with Barlcays for 40 years and my pensions go into my Barclays Account for joint family usage. Barclays sent me a debit card two and months ago saying that there was an issue with that card but did not explain what issue it was. Then there were fraudulent withdrawals of money by Adobe Bank and a Medical Centre that Barclays Fraud office was investigating but provided no report. After the issue that Barclays had with my debit card a few months ago a replacement card was sent to me but then on this card a number of fraudulent transactions occured that the Fraud Office has not clarified to me. It closed down my debit card, pending these investigations and said that another replacement debit card was being sent. Before it arrived I received notification by text that this debit card was also compromised. I did not respond thinking I was on a hiding to nothing with my complaints. But I needed a Debit card to do the Online transations and telphoned Barclays on the main telephone number and they said that they would send another debit card in the post. It took two weeks for this debit card to arrive, and it had the same 4012 ending number to the one that was supposed to have been compromised when the message came in text.

That is just for the record, I am pleased with the way this latest debit card is working for me and do not wish to change anything, but hope for better service from Barclays in the future.

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