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Legal Ombudsman File Reference: F172030 ERef:00112600171

Legal Ombudsman File Reference: F172030 ERef:00112600171

Yahoo/Sent

To:Forz Khan Khan

Cc:Enquiries

Tue, 28 May at 11:03

Dear Mr Forz Khan

 

Have you reviewed your tentative final response following the intervention of Mr Jason Chapman, Senior Ombudsman as linked here: https://www.knowledgeassessmentanddissemination.com/post/automatic-reply-valid-case ?

 

I need an immediate answer.

 

Yours sincerely

 

Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

United Kingdom

Tel: 07967789619

 

 

----- Forwarded message -----

To: Panigrahi, Shantanu <shantanupanigrahi@yahoo.com>

Sent: Tuesday, 28 May 2024 at 10:38:47 BST

Subject: Legal Ombudsman File Reference: F172030 ERef:00112600171

 

File Reference: F172030 

 

Dear Mr Panigrahi,

 

Your complaint about Mr Forz Khan

 

Thank you for contacting the Legal Ombudsman. Unfortunately, the correspondence you have provided with does not meet our requirements to assess your complaint. As stated in our email sent to you on 16 May 2024, please complete and return our complaints form. We cannot progress your complaint until we are in receipt of your complaint form and the supporting documents. Please visit our how to complain page, where you can read about our process and  guidelines.

When responding, please tell us your file reference which is shown at the top of this email. Do not send any original documents by post as we scan all our incoming mail to make computer copies and then destroy the originals. Please send any information requested to our email address: enquiries@legalombudsman.org.uk.  

 

If we do not hear from you, we will assume that you do not wish to continue with your complaint and will close our file. We will not try to contact you again.

 

 

Kind Regards

 

General Enquiries Team

 

Legal Ombudsman

Telephone: 0300 555 0333

 

 

Visit our website to find out how we use your personal data

 

 

 

------------------- Original Message -------------------

From: Panigrahi, Shantanu <shantanupanigrahi@yahoo.com>;

Received: Thu May 16 2024 09:13:16 GMT+0100 (British Summer Time)

To: General Enquiries - Legal Ombudsman <enquiries@legalombudsman.org.uk>; Please enter, Please enter <enquiries@legalombudsman.org.uk>; N/A, N/A <enquiries@legalombudsman.org.uk>; #, Enquiries <enquiries@legalombudsman.org.uk>; general enquiries <enquiries@legalombudsman.org.uk>; Legal Enquiries <enquiries@legalombudsman.org.uk>;

Subject: Re: Legal Ombudsman File Reference: F172030 ERef:00110601860

 

 

To

The Legal Ombudsman

 

Dear Sir

 

For technical reasons as attached: ToForzKhan(VERY WORRIED AND ANXIOUS)16May2024.docx; and ToForzKhan(UPDATE)16May2024.docx, according to my understanding the Effective Date on which the Complaint is lodged with Mr Forz Khan (Chambers of Forz Khan) is now 16 May 2024, so that the Respondent has 8 weeks from today to provide me with a written response to the Complaint.

 

Yours sincerely

 

Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

United Kingdom

Tel: 07967789619

 

On Thursday, 16 May 2024 at 08:19:23 BST, Enquiries <enquiries@legalombudsman.org.uk> wrote:

 

 

 

File Reference: F172030 

 

Dear Mr  Panigrahi,

 

Your complaint about Mr Forz Khan

 

Thank you for contacting the Legal Ombudsman.

 

In order for us to look into your complaint, please fill in our complaint form.

 

Kind Regards

 

General Enquiries Team

 

Legal Ombudsman

Telephone: 0300 555 0333

 

 

Visit our website to find out how we use your personal data

 

For information on how we handle your personal data, see our privacy notice. www.legalombudsman.org.uk/privacy This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. The Legal Ombudsman does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Legal Ombudsman for operational or business reasons.

For information on how we handle your personal data, see our privacy notice. www.legalombudsman.org.uk/privacy This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. The Legal Ombudsman does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Legal Ombudsman for operational or business reasons.

 

    Legal Ombudsman Complaint Form.pdf

    78.3kB

____________________________________________________________________

Thank you for your email - ERef:00000147520

Yahoo/Inbox

 

No Reply

To:Panigrahi, Shantanu

Tue, 28 May at 11:04

 

Thank you for your email.  

 

Please accept this email as confirmation that it has been received and added to your file. A colleague will be in touch with you just as soon as they review your email.

 

We are committed to making sure the way we work doesn’t put you at a disadvantage so in addition to our legal duty to provide reasonable adjustments for disabled people, if you need any help or support, please tell us about it and we will do our best to meet your needs. We also understand that your circumstances might change, along with the support that you need, so please let us know at any time and we will consider your request.  

 

Kind regards,

 

Legal Ombudsman

 

 

Legal_Ombudsman_Single_line_Colour_Website_only.jpg

For information on how we handle your personal data, see our privacy notice. www.legalombudsman.org.uk/privacy This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. The Legal Ombudsman does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Legal Ombudsman for operational or business reasons.

____________________________________________________________________

Thank you for your enquiry

Yahoo/Inbox

 

Enquiries

To:Shantanu Panigrahi

Tue, 28 May at 11:03

 

Legal Ombudsman

 

Thank you for your email

 

We are currently dealing with a high volume of enquiries.

 

If you already have a case with us, we will add your email to the file. A colleague will be in touch with you just as soon as they review your email.

 

If you are contacting us for the first time about a complaint, please be aware that it may take around 12 weeks before you hear from us, and at that stage, we may need to ask you for more information. We thank you for your patience and would like to reassure you that our teams are working very hard to review and respond to your email as quickly as possible.

 

Once we have confirmed that we have all the information we need, we will write to you to let you know that we have passed your case for formal assessment by an investigator.

 

Please be aware that there is a considerable wait for a case to be assessed by an investigator, which varies depending on the complexity of the case. More information about the wait times will be included in the letter we send to you at the time the case is added to a queue and can also be found on our website.

 

If you have concerns about the wait times and feel they may detrimentally impact on you or your case, for example, because of a financial hardship or serious health concern, please let us know. 

 

Have you complained to your service provider?

 

We can only investigate a complaint once the service provider has had the chance to investigate it and respond. This means you need to make a formal complaint to them first. You can find further information on our website about how to complain to your service provider, including a template complaint letter.

 

How to complain to us

 

If you have already complained to your service provider and have not received a satisfactory response, then we might be able to help. The easiest way to check if we can help you is to use our complaint checker tool on our website. Alternatively, you can send us a completed complaint form, which is available to download from our website.

 

We will need your completed complaint form, along with a copy of your complaint to the service provider and copies of any responses you have received from them. Please only send us copies and not original documents.

 

You should be aware that we are also unable to accept documents from an online document storage facility such as Dropbox.

 

Do not send us any other information until we request it.

 

If you need to write to us, our address is:

 

Legal Ombudsman

PO Box 6167

 

SLOUGH

SL1 0EH

 

Our telephone number is 0300 555 0333. We are open from 9am to 4pm from Monday to Friday. Calls may be recorded and used for training and monitoring purposes.

 

Have we let you know we have passed your case for assessment?

 

If we have already let you know your case is awaiting assessment by an investigator, you do not need to do anything further at this stage. An investigator will contact you when they start working on the complaint.  Please note that you may be waiting a considerable time before your case will be passed to an investigator. The letter we have sent to you should provide you with more specific information about these timescales. We also aim update you every three months.

 

Supporting you in making a complaint

 

You can find out more about how we work and how we can help you by visiting our website (www.legalombudsman.org.uk). Here you will find a copy of our complaint form and information about how to complain, along with useful factsheets.

 

We are committed to making sure the way we work does not put you at a disadvantage so in addition to our legal duty to provide reasonable adjustments for disabled people, if you need any help or support, please tell us about it and we will do our best to meet your needs.  We also understand that your circumstances might change, along with the support that you need, so please let us know at any time and we will consider your request.

 

If you are requesting personal data under Freedom of Information or the Environmental Information Regulations or would like a copy of personal data under Data Protection please email infosec@legalombudsman.org.uk

 

Visit our website to find out how we use your personal data.

For information on how we handle your personal data, see our privacy notice. www.legalombudsman.org.uk/privacy This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. The Legal Ombudsman does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Legal Ombudsman for operational or business reasons.

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