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PHSO - Unacceptable Behaviour - warning

PHSO - Unacceptable Behaviour - warning



from:    Shantanu Panigrahi <>

to:          Phso Enquiries <>

date:     8 May 2024, 16:04

subject:               Re: PHSO - Unacceptable Behaviour - warning





Please can you provide me with further details of precisely what I have done wrong sending me all the exchanges of communications that has taken place between myself and the PHSO during the past decade, so that I can see my lawyer in this Defamation matter.


Please acknowledge this email by return email, if possible (not just an Automatic Reply).


Yours sincerely


Dr Shantanu Panigrahi

3 Hoath Lane



Kent ME80SL

United Kingdom

Tel: 07967789619


On Wed, 8 May 2024 at 15:20, Phso Enquiries <> wrote:


    Dear Dr Panigrahi

    Unacceptable behaviour - warning


    I write about your recent contact with us at the Parliamentary and Health Service Ombudsman dated 05.04.24, 22.04.24, 17.04.24, 10.01.24.

    I have noticed that you have emailed on several occasions and have repeated the same overall concern with regards to Kent Police.   I appreciate that your complaint is very important to you. However, we have discussed this with you on a number of occasions. We do not consider complaints regarding Kent Police.  We do need to consider the impact this has on the service we provide to other people who are asking for our help. Emailing our organisation about the same issue we have already talked to you about stops us from being able to help other people.  As an organisation we must make sure that individual behaviour does not impact on our ability to carry out our work.  In our Service Charter, we explain that we will treat people with courtesy and respect. We ask people using our service to do the same.

    We consider this behaviour as unacceptable. The Parliamentary and Health Service Ombudsman supports it employees in stopping communication in these circumstances.

     We do not like to restrict anyone’s contact with our service.  I am sending you this letter so you can have the opportunity to reflect on what led to me providing you with an unacceptable

     behaviour warning.

    You can find further information on our acceptable behaviour commitment and unacceptable behaviour policy on our website.

    Yours sincerely

   Anita Eastham

   Intake Caseworker

    Parliamentary and Health Service Ombudsman

  T: 0345 015 4033


Automatic reply: PHSO - Unacceptable Behaviour - warning



from:    Phso Enquiries <>

to:          Shantanu Panigrahi <>

date:     8 May 2024, 16:04

subject:               Automatic reply: PHSO - Unacceptable Behaviour - warning

Signed by:

security:             Standard encryption (TLS) Learn more

:               Important according to Google magic.


This is an automated response to confirm we have received your email. 

Please read the section which relates to why you have contacted us. 

You are bringing or have a complaint with us.

If you are bringing a complaint to us and this is your first contact:

We are sorry that you have had reason to contact us. The best way to submit your complaint to us is to complete our complaint form. You can complete the complaint form online, or you can get copies of our Parliamentary and Health forms (including large print format) on our website.

If you are unsure if your complaint is ready for us to look at, you can find out more on our website.

If you need a different format such as a different language or Braille, or if you need any further support to help you get your complaint to us, you can call us on 0345 015 4033. We can also provide paper copies of the forms. Our opening hours are Monday to Thursday 8.30am to 5.00pm, Friday 8.30am to 12pm


2. If you have an existing case with us:

Your email will be added to your case and your caseworker will usually be in contact with you within 10 working days.

3. If you are making an FOI request:

Please resend your email to

You are contacting us from an organisation or MP's office:

  If you are providing records or a response to enquiries on a case, your email will be added to the case and if necessary, the caseworker will be in contact with you. 

   If you have a general query, you will be responded to within 10 working days.

If you are emailing about any of the following, please redirect your email:

   Invoicing –


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