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RE: EXTERNAL - Complaint Resolution

RE: EXTERNAL - Complaint Resolution


from: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

to: Northkent <northkent@justice.gov.uk>

cc: Force Control Kent <force.control@kent.police.uk>

date: 18 Aug 2023, 15:31

subject: Fwd: EXTERNAL - Complaint Resolution

mailed-by: gmail.com


---------- Forwarded message ---------

From: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

Date: Fri, 18 Aug 2023 at 15:22

Subject: Fwd: EXTERNAL - Complaint Resolution

To: Northkent <northkent@justice.gov.uk>

Cc: Force Control Kent <force.control@kent.police.uk>


To

North Kent Magistrates Court


Dear Sirs


I have half an hour ago received the following email from Kent Police in relation to my email earlier today as attached: ToNorthKentMagistratesCourt(CriminalConspiracy).docs. I would accordingly suggest that the Hearing of 10 November 2023, 2 pm be adjourned until Kent Police has completed its live investigations of the matter as written here.


I look forward to the Court's response.


Yours sincerely


Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

United Kingdom

Tel: 07967789619


---------- Forwarded message ---------

From: PSD Complaints Kent <PSD.Complaints@kent.police.uk>

Date: Fri, 18 Aug 2023 at 14:21

Subject: RE: EXTERNAL - Complaint Resolution

To: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>


Dear Dr Panigrahi


We have received your email below, email from 13/8/23 and your complaint submitted to the IOPC on 10/8/23.


Regarding your email below, you should be aware that these are live investigations and therefore decisions have not been made on the outcomes of these cases yet and we would suggest waiting from contact from the Traffic Process Unit or the Officer in the case.


We will write to you under separate cover regarding your complaints dated 13/8/23 and 10/8/23.


Kind regards

Complaints Team

Professional Standards Department

* 16 Edinburgh Square, Kent Police, Sutton Road, Maidstone, ME15 9BZ

Kent Police two line colour

Working to keep Kent safe


From: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

Sent: 09 August 2023 13:20

To: PSD Complaints Kent <PSD.Complaints@kent.police.uk>

Cc: enquiries@policeconduct.gov.uk

Subject: EXTERNAL - Complaint Resolution


CAUTION: This email originated from outside of the organisation. DO NOT CLICK LINKS or OPEN ATTACHMENTS unless you recognise the sender and know the content is safe.

It is not unusual to receive an email from someone for the first time but this can be a sign of phishing, so do please be vigilant.


To

1. Kent Police

Professional Standards Department

2. Independent Office for Police Conduct


Dear Sirs


Neither my wife nor I have received a response from Kent Police to the attached communication ToKentPolice(ComplantConsentRashmiPSD)8Aug2023.docx.


I was bewildered that Force Control had passed on the communication linked here: DECISION REQUIRED PLEASE (knowledgeassessmentanddissemination.com) https://www.knowledgeassessmentanddissemination.com/post/decision-required-please to some Athena File and when I responded, no further communication was received to clarify the issues highlighted.


Kindly look into the matter and let me know clearly and unambiguously what decision has been reached on the matters of Speeding Offence, Malicious Communications and Stalking that I am a suspect on.


Yours sincerely

Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

United Kingdom

Tel: 07967789619


This email and any other accompanying document(s) contain information from Kent Police and/or Essex Police, which is confidential or privileged. The information is intended to be for the exclusive use of the individual(s) or bodies to whom it is addressed. The content, including any subsequent replies, could be disclosable if relating to a criminal investigation or civil proceedings. If you are not the intended recipient, be aware that any disclosure, copying, distribution or other use of the contents of this information is prohibited. If you have received this email in error, please notify us immediately by contacting the sender or telephoning Kent Police on 01622 690690 or Essex Police on 01245 491491, as appropriate. For further information regarding Kent Police’s or Essex Police’s use of personal data please go to https://www.kent.police.uk/hyg/privacy/ or https://www.essex.police.uk/hyg/privacy/. Additionally for our Terms and Conditions please go to https://www.kent.police.uk/hyg/terms-conditions/ or https://www.essex.police.uk/hyg/terms-conditions/


2

Attachments

• Scanned by Gmail

(a) FrOlivesSolicitorsletter19April2023.docx

(b) ToNorthKentMagistratesCourt(CriminalConspiracy).docs:

(a)

Olives Solicitors

Our Reference:

Your Reference:

Date: 19th April 2023

Private and Confidential

Mr Shantanu Panigrahi

3 Hoath Lane

Gillingham

Kent ME8 0SL


Dear Sirs

Re: Criminal Law Matter

I write further to your attendance at Medway Police Station on the 28th March 2023 to thank you for instructing Olives Solicitors in connection with your arrest, detention, interview and charge of Malicious Communications. We confirm that we shall be pleased to act for you in the matter.

This letter, and the accompanying terms and conditions of business, set out the basis under which we will carry out the work on your behalf. They explain how we we will manage your matter and detail the people who will be responsible for the work. They also set out how your case will be funded. Please do read both the letter and terms of business carefully, but do not hesitate to contact me if you have any queries or would like to discuss any term further.

Responsibility for your matter

I am a Trainee Solicitor and shall have day-to-day conduct and supervision of your mater, under the supervision of Mr Dotun Ogunfolu who is the principle of the firm with overall responsibility. I can usually be contacted by telephone on the number at the top of this letter between 9.30 am and 5.30 pm on weekdays. There may be occasion when I am not available to speak to you directly, if this occurs, you will be able to leave a message with my assistant who will help you with any queries.

Scope of work

The work that we will undertake for you will include:

To advise and represent you in relation to all aspects of an investigation into alleged offences involving you, including: obtaining your instructions; attending upon, liaising and communicating on your behalf with the police as reasonably necessary; applying for negotiating the condition of any police and/or court bail; advising upon any proposed non-charge outcomes or the available and appropriate plea/s to any charg/s; explaining and advising upon all applicable legislation and procedure.

AND

To advise and represent you in a plea of gulty or defence of the charge/s against you, including: obtaining your instructions; all necessary court appearances, considering and advising upon prosecution papers and any other evidence; attending upon, liaising and connunicating on your behalf with the police and the Crown Prosecution Service as reasonably necessary; applying for and negotiating the conditions of any bail; advising upon, preparing and making appropriate submissions on sentence; advising upon, preparing and presenting any appropriate evidence in support of mitigation; contacting liaising with and obtaining references/statements reports from any witnesses; explaining and advising upon all applicable legislation and procedure, including the nature and effect of any sentence and as to the merit and grounds for any possible appeal. If required: briefing and instructing counsel if agreed.

Funding

As already explained to you at the police station, we are acting for you under the Government Legal Representation Scheme. We are providing you advice and assistance at the police station under the scheme known as Police Station Attendance Scheme. This provides you with free legal advice whilst you have been arrested or have to attend a police station during a criminal investigation. Every time.

I can confirm that should you be charged with an offence, we are able in certain instances to act for you under the government’s legal aid scheme. In order to make an application for legal aid funding, we will require evidence of your income and expenditure, and details of any government benefits you receive. The application will also require details of family circumstances such as any partner or children currently living with you. In order to progress the application please ensure this information is made available to us as soon as possible. If granted a Legal Aid Representation Order you may not have to pay a contribution to the cost of your case. In this circumstances, it will not be necessary for you to be given an estimate of thelikely total costs of matters. However, you should be aware that should you be convicted of the charge, the court will make an order that you pay the prosecutions costs and any compensation, if applicable.

Automatic legal aid funding

Legal aid applicants aged under 18 or those in receipt of government benefits do not need to pay for the work we do in the magistrates’ court or the Crown Court. The relevant benefits are

- Income Support,

- Income-Based Job Seeker’s Allowance,

- Universal Credit,

- Guaranteed State Pension Credit and

- Income-related Employment and Support Allownance.

A copy of the National Insurance Number is required in oreder to confirm the government benefits.


Eligibility considerations in other CasesThe decision to award legal aid is based on the details of the case, called the Interests of Justice Test (Considerations of issues like any previous convictions, the nature of the offence and the risk of custody), and the financial situation, called the Means Test (consideration of your financial circumstances including household income, outgoings and expenses, any capital and equity, and any family circumstances).

What Does the Legal Representation Order Cover

Unless otherwise specified the Order will cover preparation of your case from commencement to conclusion including representation at Court during the proceedings. In addition, at the Crown Court, the order will allow us to instruct a barrister on your behalf. The Order will further cover the fess of experts, interpreters and other disbursements incurred in your case.

You have a legal duty to inform us or the court of any changes to your financial circumstances. We must also inform you about the possible withdrawal of your Legal Representation. The Legal representation maybe withdrawn if during the course of the proceedings, you give us wrong or misleading information or unreasonable instruction or you fail to co-operate with our reasonable request causing us to withdraw from acting for you.

Crown Court – Recovery of Defence Costs Order

If your case goes to the Crown Court for trial you will not automatically qualify for legally aided representation once you have completed an application form. After you have been means tested, you may have to pay towards the cost of your defence. This could be from your income while the case is ongoing and/or from your capital, if you are convicted.

You will be asked to provide evidence of your income and assets. If you do not, your payments could be increased which would result in you paying more towards your defence costs. If you do not tell the truth on your legal aid application about your income, assets and expenditure you could be prosecuted.

You will not have to pay towards the costs of your case if you are under 18 when you make your application or if you receive any of the following benefits: income support, income-based jobseeker’s allowance, guaranteed state pension credit or income related employment and support allowance.

You may have to pay towards the costs if your monthly disposable income is above a certain level. If this is the case, you will receive a Contribution Order from the court and you will have to make payments as required under the Order. The first payment will be due within 28 days of your case being committed, sent or transferred for trial.

You must tell the court about any changes to your financial circumstances during your case because a change may affect the amount you have to pay towards your defence costs. If you don’t think you can afford to pay, or think that a mistake has been made, you can ask for a review of the amount the court has told you to pay.

At the end of the case, if you are found not guilty, any payments youhave made will be refunded with interest. If you paid late or not at all and action was taken against you, the costs of this actionwill be deducted from the refund.

If you are found guilty, you may have to pay towards your defence costs from any Capital assets you may have. This would only apply if:

. You have £30,000 or more of assets, for example: savings, equity in property, shares or Premium Bonds; and

. Any payments you have already made have not covered your total defence costs.

You will be told at the end or your case if you have to make a payment from capital.

Discharge and Revocation of the representation Order

Although we are acting for you under the representation order, in some circumstances, for example as stated above the Legal Service Commission may discharge or revoke the order. If the order is discharged you will be liable for all your costs from the start of the case because you will be treated as if you had never been legally aided in the first place. If you have any questions regarding the above then please do not hesitate to contact me.

Consenting to Audit Inspection

As oart of our Contract requirements with the Legal Aid Agency, we are obliged to carry out an audit inspection of our files. This may include your file at a later stage once your case has come to a conclusion. If you do not wish for your file to be subject to an Audit Inspection by a regulatory organisation, then please let us know. If you do not inform us, we will assume that you are happy for your case to be inspected.

Privacy Policy

Oives Solicitors take data privacy seriously and when we process your personal data we are processing it in compliance with the General Data Protection Regulation (GDPR). For more information on what type of data we collect, the basis for doing so, what we do with your data and other related questions, information is available at www.olivessolicitors.com/privacy-policy/ or you can request a coy of our privacy policy and we would make same available to you.

Data protection

We use the information you provide primarily for the provision of legal services to you and for related purposes including:

. undating and enhancing client records;

‘ analysis to help us manage our practice;

. statutory returns;

. legal and regulatory compliance.

Our use of that information is submect to your instructions, the Data Protection Act 2018, the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), and our duty of confidentiality. Please note that our work for you may require us to give information to third parties such as expert witnesses and other professional advisers. You have a right of access under data protection legislation to the personal data that we hold on you.

Cloud Computing

We use cloud storage for client files. Our cloud software provider is LEAP. LEAP’s cloud infrastructure is provided and maintained by industry leading cloud-platform provider Amazon Web Services. Amazon Web Services demonstrates a commitment to information security at every level of the orgainisation and complies with internatially recognised standards, the EU Data Protection Directive, Regulation and the Data Protection Act 2018. If you object to your files/other details being stored in this way, please let us know.

Our Service

We aim to offer you an efficient and effective service so that you will have confidence in us. At Olives Solicitors, we are committed to providing high quality legal advice and client care.

We will update you by telephone and in writing with progress on your matter on a regular basis and as often as necessary. We will communicate with you in plain language.

Complaints

We are committed to high quality legal advice and client care. If you are however unhappy about any aspect of the service, please contact the caseworker dealing with your matter in the first instance so that we can do our best to resolve the problem. If you still have queries or concerns, please contact Dotun Ogunfolu who is the Principal of the firm and to whom any final issues can be reported.

We are regulated by the Solicitors Regulation Authority and complaints and redress mechanisms are provided through the Solicitors Regulation Authority and the Legal Ombudsman. We have a procedure in place that details how we handle complaints which is available on request sent to us in writing. We have eight weeks to consider your complaint.

If we are unable to resolve matters to your satisfaction within eight weeks, or there are exceptional reasons for not waiting for this period, you may contact the Legal Ombudsman in writing by telephone or email respectively: PO Box 6806, Wolverhampton, WV1 9WJ; Tel: 0300 555 0333; Minicom: 0300 555 1777 or enquiries@legalombudsman.org.uk, to consider your complaint.

Please note that the complaint must be referred to the Legal Ombudsman within six months of the date of the written response from our complaints manager.

You have an overall time limit of referring any complaint to the Legal Ombudsman of

i. Six years from the act/omission that you are dissatisfied with; or

ii. Three years from when you reasonabley have known there was a reason to complain.

In some circumstances you may also be able to seek redress from our regulator, the Solicitors Regulation Authority (www.sra.org.uk/consumers/problems.page)


How you can help us

Please provide us with clear, timely and accurate instructions and all documentation required to deal with your matter in a timely manner.

Thank you once again for your instructions an dshould you have any questions regarding the above and/or the attached terms and conditions of business, please do not hesitate to contact me.

Yours Sincerely

(Signed: Olives)

Ravina Karir

OLIVES SOLICITORS

Direct Email: ravina@olivessolicitors.com


2 Batchelor Street, Chatham, Kent ME4 4BJ

Tel: 0330 948753 Fax: 01634 753548

Email: info:olivessolicitors.com

Olives Solicitors

Our Reference:

Your Reference:

Date: 19th April 2023

Private and Confidential

Mr Shantanu Panigrahi

3 Hoath Lane

Gillingham

Kent ME8 0SL


Dear Sirs

Re: Your Criminal Law Matter at Medway Police Station

I write to confirm the outcome of your arrest and interview by police at Medway Police Station on 28th March 2023 when you were represented by Philippa Beswick of Olives Solicitors

You were questioned for the offences of malicious communications

Your Instructions

Your instructions were that you are not the sender of any emails and your account must have been hacked

Our Advice

We explained the elements of the alleged offence and we explained the usual police station procedure and you rights as a suspect in police custody.

We told you that after the interview, the police have a number of options:

1) to take no further action against you,

2) to caution you.

3) To charge you to court with an offence, or

4) To give you bail to return to the police station on another day whiles they make further enquiries

We informed you about the disclosure made by the police and that you were to be interviewed under caution. We explained the caution to you in the three parts as follows:

1. pointing out that you have the right to remain silent

2. explaining adverse inference to you that, if you have a defence or reasonable explanation and refuse to give it when being questioned, should the matter proceed to court and you decide to give the explanation the court may not believe you, in the absence of a reasonable excuse; and

3. anything you say may be used in evidence.

You were advised to advance denials in interview and answer the questions.

Outcome

You have been Bailed to Return to Medway Police Station on 18th June 2023 at 5pm

Should you fail to return on bail to the police station when advised to do so then you could be charged with an offence of failing to answer your bail contrary to the Bail Act.

Action to be taken

To assist us in carrying out the work as efficiently as possible, please could you ensure that all information provided is to the best of your knowledge complete, accurate and up to date. Please could you also notify us of any changes or variations to that information which may arise after the date it is passed to us and of any new circumstances that might be relevant to the work that we have agree to do for you.


Please let me know if my understanding of your instructions, as detailed above, is in any way incorrect or if you require further clarification on any issue.


Yours Sincerely

(Signed: Olives)

Ravina Karir

OLIVES SOLICITORS

Direct Email: ravina@olivessolicitors.com

2 Batchelor Street, Chatham, Kent ME4 4BJ

Tel: 0330 948753 Fax: 01634 753548

Email: info:olivessolicitors.com


(b)

DC Fields not available for 10 days


from: shanpanigrahi3000@gmail.com <shanpanigrahi3000@gmail.com>

reply-to: "shanpanigrahi3000@gmail.com" <shanpanigrahi3000@gmail.com>

to: "Northkent@justice.gov.uk" <Northkent@justice.gov.uk>

date: 18 Aug 2023, 13:46

subject: Fw: DC Fields not available for 10 days

mailed-by: gmail.com


To

Magistrates

North Kent Magistrates Court

Sitting at Medway Magistrates Court


Your Honour


Please keep a. close eye on the following proceedings for my Trial Hearing of 10 November 2023 2 pm in order to realise what I have been up against in what I have described to have been a criminal conspiracy against me.


Yours sincerely


Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

United Kingdom

Tel: 07967799619


Sent from Yahoo Mail on Android


----- Forwarded message -----

From: "Shantanu Panigrahi" <shanpanigrahi3000@gmail.com>

To: "Ravina Karir" <ravina@olivessolicitors.com>

Cc: "Force Control Kent" <force.control@kent.police.uk>, "Enquiries Kent" <enquiries@kent.police.uk>

Sent: Fri, 18 Aug 2023 at 13:19

Subject: DC Fields not available for 10 days

Hello Ravina


1. I received some curious criminal anonymous emails that tried to make it look as though I had breached my Conditions of Bail, so contacted Katie Field:


'Dear Katie Field I did not breach the conditions of my Bail as you will note from this DIZUM server criminal anonymous email sent by very unsavoury characters monitoring my legal proceedings show in sending the email to Katrina Sale to try and get me arrested again'. But received an automatic reply back as follows:



Automatic reply: EXTERNAL - Fwd: The most amusing aspect of 13 July

Inbox

from: Katie Field DC 46015060 <Katie.Field@kent.police.uk>

to: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

date: 18 Aug 2023, 07:08

subject: Automatic reply: EXTERNAL - Fwd: The most amusing aspect of 13 July

mailed-by: gbr01-cwx-obe.outbound.protection.outlook.com

Signed by: kent.police.uk

security: Standard encryption (TLS) Learn more


I am currently out of the office until Tuesday 29th August 2023.


2. So I do not know what to do about these emails until my Bail appointment of 28 September 2023, 1600 hours, and 10 October 2023, 1600 hours, for alleged malicious communications and stalking, both of which I need a Duty Solicitor for.


3. Dotun had indicated to me that Olives Solicitors will only cover the malicious communications as set out in the arrangement of 19 April 2023 that I have attached here FrOlivesSolicitorsletter19April2023.docx. If this is still the Case would you now agree to extending it to cover stalking as well and amend the contractual agreement accordingly?


4. In case this is not possible from Olives Solicitors stand point, I am copying this email to Force Control at Kent Police to let me know which other Duty Solicitor can act for me. June Banfied is a possibility.


5. I would be grateful if you would please let me know Olives Solicitor's decision.


Thank you


Yours sincerely


Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

United Kingdom

Tel: 07967789619


One attachment

• Scanned by Gmail

FrOlivesSolicitorsletter19April2023.docx:

Olives Solicitors

Our Reference:

Your Reference:

Date: 19th April 2023

Private and Confidential

Mr Shantanu Panigrahi

3 Hoath Lane

Gillingham

Kent ME8 0SL


Dear Sirs

Re: Criminal Law Matter

I write further to your attendance at Medway Police Station on the 28th March 2023 to thank you for instructing Olives Solicitors in connection with your arrest, detention, interview and charge of Malicious Communications. We confirm that we shall be pleased to act for you in the matter.

This letter, and the accompanying terms and conditions of business, set out the basis under which we will carry out the work on your behalf. They explain how we we will manage your matter and detail the people who will be responsible for the work. They also set out how your case will be funded. Please do read both the letter and terms of business carefully, but do not hesitate to contact me if you have any queries or would like to discuss any term further.

Responsibility for your matter

I am a Trainee Solicitor and shall have day-to-day conduct and supervision of your mater, under the supervision of Mr Dotun Ogunfolu who is the principle of the firm with overall responsibility. I can usually be contacted by telephone on the number at the top of this letter between 9.30 am and 5.30 pm on weekdays. There may be occasion when I am not available to speak to you directly, if this occurs, you will be able to leave a message with my assistant who will help you with any queries.

Scope of work

The work that we will undertake for you will include:

To advise and represent you in relation to all aspects of an investigation into alleged offences involving you, including: obtaining your instructions; attending upon, liaising and communicating on your behalf with the police as reasonably necessary; applying for negotiating the condition of any police and/or court bail; advising upon any proposed non-charge outcomes or the available and appropriate plea/s to any charg/s; explaining and advising upon all applicable legislation and procedure.

AND

To advise and represent you in a plea of gulty or defence of the charge/s against you, including: obtaining your instructions; all necessary court appearances, considering and advising upon prosecution papers and any other evidence; attending upon, liaising and connunicating on your behalf with the police and the Crown Prosecution Service as reasonably necessary; applying for and negotiating the conditions of any bail; advising upon, preparing and making appropriate submissions on sentence; advising upon, preparing and presenting any appropriate evidence in support of mitigation; contacting liaising with and obtaining references/statements reports from any witnesses; explaining and advising upon all applicable legislation and procedure, including the nature and effect of any sentence and as to the merit and grounds for any possible appeal. If required: briefing and instructing counsel if agreed.

Funding

As already explained to you at the police station, we are acting for you under the Government Legal Representation Scheme. We are providing you advice and assistance at the police station under the scheme known as Police Station Attendance Scheme. This provides you with free legal advice whilst you have been arrested or have to attend a police station during a criminal investigation. Every time.

I can confirm that should you be charged with an offence, we are able in certain instances to act for you under the government’s legal aid scheme. In order to make an application for legal aid funding, we will require evidence of your income and expenditure, and details of any government benefits you receive. The application will also require details of family circumstances such as any partner or children currently living with you. In order to progress the application please ensure this information is made available to us as soon as possible. If granted a Legal Aid Representation Order you may not have to pay a contribution to the cost of your case. In this circumstances, it will not be necessary for you to be given an estimate of thelikely total costs of matters. However, you should be aware that should you be convicted of the charge, the court will make an order that you pay the prosecutions costs and any compensation, if applicable.

Automatic legal aid funding

Legal aid applicants aged under 18 or those in receipt of government benefits do not need to pay for the work we do in the magistrates’ court or the Crown Court. The relevant benefits are

- Income Support,

- Income-Based Job Seeker’s Allowance,

- Universal Credit,

- Guaranteed State Pension Credit and

- Income-related Employment and Support Allownance.

A copy of the National Insurance Number is required in oreder to confirm the government benefits.


Eligibility considerations in other CasesThe decision to award legal aid is based on the details of the case, called the Interests of Justice Test (Considerations of issues like any previous convictions, the nature of the offence and the risk of custody), and the financial situation, called the Means Test (consideration of your financial circumstances including household income, outgoings and expenses, any capital and equity, and any family circumstances).

What Does the Legal Representation Order Cover

Unless otherwise specified the Order will cover preparation of your case from commencement to conclusion including representation at Court during the proceedings. In addition, at the Crown Court, the order will allow us to instruct a barrister on your behalf. The Order will further cover the fess of experts, interpreters and other disbursements incurred in your case.

You have a legal duty to inform us or the court of any changes to your financial circumstances. We must also inform you about the possible withdrawal of your Legal Representation. The Legal representation maybe withdrawn if during the course of the proceedings, you give us wrong or misleading information or unreasonable instruction or you fail to co-operate with our reasonable request causing us to withdraw from acting for you.

Crown Court – Recovery of Defence Costs Order

If your case goes to the Crown Court for trial you will not automatically qualify for legally aided representation once you have completed an application form. After you have been means tested, you may have to pay towards the cost of your defence. This could be from your income while the case is ongoing and/or from your capital, if you are convicted.

You will be asked to provide evidence of your income and assets. If you do not, your payments could be increased which would result in you paying more towards your defence costs. If you do not tell the truth on your legal aid application about your income, assets and expenditure you could be prosecuted.

You will not have to pay towards the costs of your case if you are under 18 when you make your application or if you receive any of the following benefits: income support, income-based jobseeker’s allowance, guaranteed state pension credit or income related employment and support allowance.

You may have to pay towards the costs if your monthly disposable income is above a certain level. If this is the case, you will receive a Contribution Order from the court and you will have to make payments as required under the Order. The first payment will be due within 28 days of your case being committed, sent or transferred for trial.

You must tell the court about any changes to your financial circumstances during your case because a change may affect the amount you have to pay towards your defence costs. If you don’t think you can afford to pay, or think that a mistake has been made, you can ask for a review of the amount the court has told you to pay.

At the end of the case, if you are found not guilty, any payments youhave made will be refunded with interest. If you paid late or not at all and action was taken against you, the costs of this actionwill be deducted from the refund.

If you are found guilty, you may have to pay towards your defence costs from any Capital assets you may have. This would only apply if:

. You have £30,000 or more of assets, for example: savings, equity in property, shares or Premium Bonds; and

. Any payments you have already made have not covered your total defence costs.

You will be told at the end or your case if you have to make a payment from capital.

Discharge and Revocation of the representation Order

Although we are acting for you under the representation order, in some circumstances, for example as stated above the Legal Service Commission may discharge or revoke the order. If the order is discharged you will be liable for all your costs from the start of the case because you will be treated as if you had never been legally aided in the first place. If you have any questions regarding the above then please do not hesitate to contact me.

Consenting to Audit Inspection

As oart of our Contract requirements with the Legal Aid Agency, we are obliged to carry out an audit inspection of our files. This may include your file at a later stage once your case has come to a conclusion. If you do not wish for your file to be subject to an Audit Inspection by a regulatory organisation, then please let us know. If you do not inform us, we will assume that you are happy for your case to be inspected.

Privacy Policy

Oives Solicitors take data privacy seriously and when we process your personal data we are processing it in compliance with the General Data Protection Regulation (GDPR). For more information on what type of data we collect, the basis for doing so, what we do with your data and other related questions, information is available at www.olivessolicitors.com/privacy-policy/ or you can request a coy of our privacy policy and we would make same available to you.

Data protection

We use the information you provide primarily for the provision of legal services to you and for related purposes including:

. undating and enhancing client records;

‘ analysis to help us manage our practice;

. statutory returns;

. legal and regulatory compliance.

Our use of that information is submect to your instructions, the Data Protection Act 2018, the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), and our duty of confidentiality. Please note that our work for you may require us to give information to third parties such as expert witnesses and other professional advisers. You have a right of access under data protection legislation to the personal data that we hold on you.

Cloud Computing

We use cloud storage for client files. Our cloud software provider is LEAP. LEAP’s cloud infrastructure is provided and maintained by industry leading cloud-platform provider Amazon Web Services. Amazon Web Services demonstrates a commitment to information security at every level of the orgainisation and complies with internatially recognised standards, the EU Data Protection Directive, Regulation and the Data Protection Act 2018. If you object to your files/other details being stored in this way, please let us know.

Our Service

We aim to offer you an efficient and effective service so that you will have confidence in us. At Olives Solicitors, we are committed to providing high quality legal advice and client care.

We will update you by telephone and in writing with progress on your matter on a regular basis and as often as necessary. We will communicate with you in plain language.

Complaints

We are committed to high quality legal advice and client care. If you are however unhappy about any aspect of the service, please contact the caseworker dealing with your matter in the first instance so that we can do our best to resolve the problem. If you still have queries or concerns, please contact Dotun Ogunfolu who is the Principal of the firm and to whom any final issues can be reported.

We are regulated by the Solicitors Regulation Authority and complaints and redress mechanisms are provided through the Solicitors Regulation Authority and the Legal Ombudsman. We have a procedure in place that details how we handle complaints which is available on request sent to us in writing. We have eight weeks to consider your complaint.

If we are unable to resolve matters to your satisfaction within eight weeks, or there are exceptional reasons for not waiting for this period, you may contact the Legal Ombudsman in writing by telephone or email respectively: PO Box 6806, Wolverhampton, WV1 9WJ; Tel: 0300 555 0333; Minicom: 0300 555 1777 or enquiries@legalombudsman.org.uk, to consider your complaint.

Please note that the complaint must be referred to the Legal Ombudsman within six months of the date of the written response from our complaints manager.

You have an overall time limit of referring any complaint to the Legal Ombudsman of

i. Six years from the act/omission that you are dissatisfied with; or

ii. Three years from when you reasonabley have known there was a reason to complain.

In some circumstances you may also be able to seek redress from our regulator, the Solicitors Regulation Authority (www.sra.org.uk/consumers/problems.page)


How you can help us

Please provide us with clear, timely and accurate instructions and all documentation required to deal with your matter in a timely manner.

Thank you once again for your instructions an dshould you have any questions regarding the above and/or the attached terms and conditions of business, please do not hesitate to contact me.

Yours Sincerely

(Signed: Olives)

Ravina Karir

OLIVES SOLICITORS

Direct Email: ravina@olivessolicitors.com


2 Batchelor Street, Chatham, Kent ME4 4BJ

Tel: 0330 948753 Fax: 01634 753548

Email: info:olivessolicitors.com

Olives Solicitors

Our Reference:

Your Reference:

Date: 19th April 2023

Private and Confidential

Mr Shantanu Panigrahi

3 Hoath Lane

Gillingham

Kent ME8 0SL


Dear Sirs

Re: Your Criminal Law Matter at Medway Police Station

I write to confirm the outcome of your arrest and interview by police at Medway Police Station on 28th March 2023 when you were represented by Philippa Beswick of Olives Solicitors

You were questioned for the offences of malicious communications

Your Instructions

Your instructions were that you are not the sender of any emails and your account must have been hacked

Our Advice

We explained the elements of the alleged offence and we explained the usual police station procedure and you rights as a suspect in police custody.

We told you that after the interview, the police have a number of options:

1) to take no further action against you,

2) to caution you.

3) To charge you to court with an offence, or

4) To give you bail to return to the police station on another day whiles they make further enquiries

We informed you about the disclosure made by the police and that you were to be interviewed under caution. We explained the caution to you in the three parts as follows:

1. pointing out that you have the right to remain silent

2. explaining adverse inference to you that, if you have a defence or reasonable explanation and refuse to give it when being questioned, should the matter proceed to court and you decide to give the explanation the court may not believe you, in the absence of a reasonable excuse; and

3. anything you say may be used in evidence.

You were advised to advance denials in interview and answer the questions.

Outcome

You have been Bailed to Return to Medway Police Station on 18th June 2023 at 5pm

Should you fail to return on bail to the police station when advised to do so then you could be charged with an offence of failing to answer your bail contrary to the Bail Act.

Action to be taken

To assist us in carrying out the work as efficiently as possible, please could you ensure that all information provided is to the best of your knowledge complete, accurate and up to date. Please could you also notify us of any changes or variations to that information which may arise after the date it is passed to us and of any new circumstances that might be relevant to the work that we have agree to do for you.


Please let me know if my understanding of your instructions, as detailed above, is in any way incorrect or if you require further clarification on any issue.


Yours Sincerely

(Signed: Olives)

Ravina Karir

OLIVES SOLICITORS

Direct Email: ravina@olivessolicitors.com

2 Batchelor Street, Chatham, Kent ME4 4BJ

Tel: 0330 948753 Fax: 01634 753548

Email: info:olivessolicitors.com

________________________________________________________________

Automatic Response

Inbox


from: northkent <northkent@justice.gov.uk>

to: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

date: 18 Aug 2023, 15:22

subject: Automatic Response

mailed-by: justice.gov.uk

Signed by: justice.gov.uk

security: Standard encryption (TLS) Learn more


Thank you for your email.

We have received your query and will ensure that the relevant person deals with it as soon as possible.

Please do not re-send your query, as this will not result in it being dealt with any sooner.

Please note: Court staff are not legally trained and so are unable to offer legal advice.

If you are uncertain how to proceed, information can be found at www.gov.uk. If you are in doubt it is best to seek professional legal advice from a solicitor or Citizens Advice Bureau.

Need to make a complaint? Get started here: https://www.resolver.co.uk/hmcts-complaints/


This e-mail and any attachments is intended only for the attention of the addressee(s). Its unauthorised use, disclosure, storage or copying is not permitted. If you are not the intended recipient, please destroy all copies and inform the sender by return e-mail. Internet e-mail is not a secure medium. Any reply to this message could be intercepted and read by someone else. Please bear that in mind when deciding whether to send material in response to this message by e-mail. This e-mail (whether you are the sender or the recipient) may be monitored, recorded and retained by the Ministry of Justice. Monitoring / blocking software may be used, and e-mail content may be read at any time. You have a responsibility to ensure laws are not broken when composing or forwarding e-mails and their contents.

__________________________________________________________________

Automatic Response

Inbox


from: northkent <northkent@justice.gov.uk>

to: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

date: 18 Aug 2023, 15:32

subject: Automatic Response

mailed-by: justice.gov.uk

Signed by: justice.gov.uk

security: Standard encryption (TLS) Learn more


Thank you for your email.

We have received your query and will ensure that the relevant person deals with it as soon as possible.

Please do not re-send your query, as this will not result in it being dealt with any sooner.

Please note: Court staff are not legally trained and so are unable to offer legal advice.

If you are uncertain how to proceed, information can be found at www.gov.uk. If you are in doubt it is best to seek professional legal advice from a solicitor or Citizens Advice Bureau.

Need to make a complaint? Get started here: https://www.resolver.co.uk/hmcts-complaints/

This e-mail and any attachments is intended only for the attention of the addressee(s). Its unauthorised use, disclosure, storage or copying is not permitted. If you are not the intended recipient, please destroy all copies and inform the sender by return e-mail. Internet e-mail is not a secure medium. Any reply to this message could be intercepted and read by someone else. Please bear that in mind when deciding whether to send material in response to this message by e-mail. This e-mail (whether you are the sender or the recipient) may be monitored, recorded and retained by the Ministry of Justice. Monitoring / blocking software may be used, and e-mail content may be read at any time. You have a responsibility to ensure laws are not broken when composing or forwarding e-mails and their con

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