RE: PHSO Case Ref: C-2093076

RE: PHSO Case Ref: C-2093076

Inbox

from: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

to: Healthwatch Medway Enquiries <enquiries@healthwatchmedway.com>

date: 31 Oct 2023, 10:52

subject: Re: PHSO Case Ref: C-2093076

mailed-by: gmail.com

Dear Sir/Madam

Thank you for your email and clarifying the process. I would give you the consent to avail the Advocacy Service of Libra, if you can send me the contact details of the individual person who would be dealing with the matter given that this issue may well impact on some legal proceedings as attached: ToFadekeOralesiGodon&ThompsonNorthKentMagCrt(Legal Representation)31Oct2023.docx.

Yours sincerely

Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

United Kingdom

Tel: 07967789619

On Tue, 31 Oct 2023 at 09:03, Healthwatch Medway Enquiries <enquiries@healthwatchmedway.com> wrote:

Dear Dr Shantanu Panigrahi

Thank you for your patience and for your email with supplementary information regarding the mental health services. Your email has been passed to Healthwatch Medway as the address you gave is for Medway Borough Council.

Healthwatch themselves do not provide advocacy; this service is via Libra Partnership as they have the contract for the Medway area. Thie contact details are below, along with the process we suggest clients follow when making a complaint to the Kent and Medway Partnership NHS Foundation Trust (KMPT) who are the providers of mental health services in the Kent and Medway areas.

Healthwatch Medway with your permission will log the issue(s) you have raised regarding the mental health services. To give your permission, would you kindly complete our client information form by clicking on the following link: Client Information Form - Medway. This information will help us provide continuity of service should you require further help. Your details will be recorded confidentially to our enquiry database, which is subject to the Data Protection Act 2018. A case record of your enquiry will be made, and this may be audited for quality of advice, please let us know by return if you do not consent to this.

With your consent, the issues you have raised so far can be anonymised and shared where appropriate with the provider, the NHS Kent and Medway Integrated Care Board - KMICB (formerly the Kent & Medway Clinical Commissioning Group KMCCG), Kent County Council (KCC) and the Care Quality Commission (CQC) representative. Individual experiences/incidents can provide a spotlight on what is happening for patients and service users in the different parts of Kent which organisations are able to triangulate with data they are receiving elsewhere. On occasion, an organisation might like to get in touch with you to discuss the issue in more detail and try and provide a resolution; this of course is only done with your consent.

Raising a concern/Making a complaint

Tips and tools can be found on our website at:

Healthwatch Medway

Making a complaint to KMPT

We suggest you contact the Kent and Medway Partnership Trust (KMPT) for complaints regarding Britton House.

When making a complaint state that you have contacted Healthwatch Medway and that you wish to make a ‘formal complaint’. Include the following information

-

your name, address, date of birth and contact details eg phone or email address

a summary of what happened, when, where and with dates if possible,

a list of the questions you would like answered

and state what you would want to happen as a result of your complaint

Their contact details are: Email -

kmpt.pals.kmpt@nhs.net Or write

to:

FREEPOST RTCS-SBAL-KBUK

KMPT PALS and Complaints Team, St Martin’s Hospital, Littlebourne Road, Canterbury, Kent CT1 1AZ

Telephone: West Kent & Medway - 0800 587 6757 East Kent - 0800 783 9972

Please note: postal enquiries may be delayed following on from Covid

19.

Medway Advocacy – Help with making a complaint

If you have any difficulty in making the complaint there is an Advocacy

Service, Libra Partnership who provide a free, confidential and independent advocacy service for complaints involving NHS services, Independent Mental Health Advocacy, Independent Mental Health Capacity and Care Act Advocacy in Medway. They may be able to

help with information and practical assistance to help you progress your complaint. Their contact details are:   

Phone: 01622 200 806; Email:

admin@librapartnership.co.uk

Write: Unit 2 Invicta Park, Sandpit Road, Dartford, Kent DA1 5BU

Web: 

https://www.librapartnership.co.uk/medway-advocacy-service

- they also have an online form that you can complete.

Keep copies of all correspondence

We suggest that you keep a written record of any contact you make and responses you receive including phone calls; detailing when and who you contacted, what was agreed, the content

of any discussions, etc. This can assist if you remain dissatisfied with the initial outcome and decide to take the complaint further. You can at any time request assistance from the advocacy service, even later in the process it is an option.

Forums

We would like to mention our Mental Health Forums

Kent and Medway Voice. If you use social media, then you can follow them on Twitter for all the latest updates @MHVoiceKent. There is a mental health engagement

provider whom you can contact directly to discuss the issues you have had with mental health services, they are -

Megan CIC and their contact details are: telephone: 01634 402007 or email:

sam@megancic.org.uk;

website: http://megancic.org.uk/

Other Organisations that may offer help and support

Medway Voluntary Action -

https://www.mva.org.uk/ the website will

give you more details and you can complete an online form should you wish to contact them, alternatively you can telephone: 01634 812850

CALM

-

https://www.thecalmzone.net/ (Campaign

Against Living Miserably and is specifically aimed at men) Their helpline is open from 5pm to midnight 365 days a year and the telephone number is 0800 58 58 58.

They also offer an online chat via the website.

Samaritans

-

https://www.samaritans.org/ If you

just want to be able to talk with someone, please telephone them on: 116 123

and it is free from any phone; They are available for clients to call 24/7. You can email:

jo@samaritans.org - but please note the response time for emails

is 24 hrs or you can visit their website: https://www.samaritans.org/

Mental Health Matters - Mental Health Matters Helpline

is a confidential service staffed by highly trained and experienced telephone helpline workers, offering emotional support to anyone calling. Ongoing support is available, and they are also there for carers in need of support. Opening hours: 24 hours a day,

7 days a week. Freephone: 0800 107 0160; Email: info@mentalhealthmatters.co.uk;

Website: https://www.mhm.org.uk/

These telephone numbers and email addresses are designed to be a little fold out card; they may be useful.

We hope this information will be helpful, but if you need any further assistance then please do not hesitate to contact us at our email address or on the phone

number below and do please let us know the outcome of any complaint that you make, so we can update your confidential client record.

Kind regards,

Enquiries

Healthwatch Medway

signature_28386154

Freephone 0800 136 656

signature_674244111

enquiries@healthwatchmedway.com

signature_2082015541

www.healthwatchmedway.com

signature_1177874786

5A New Rd Ave, Chatham, ME4 6BB

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From: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

Sent: Friday, October 20, 2023 4:22 PM

To: Healthwatch Kent Information <info@healthwatchkent.co.uk>

Subject: Re: PHSO Case Ref: C-2093076

To

Healthwatch Kent

08088010102

info@healthwatchkent.co.uk

Dear Sir?Madam

I have already been through the due process of directly having my complaint examined by NHS England that got channelled through to KMPTPALS, as attached: ToNHSEngland(Response)29Sep2023.docx. The final reply of KMPTPALS came this morning as attached: FrIanMarksKMPTPALS(ComplaintM23NOWT TO ADD)20Oct.2023.docs.The previous report that I requested a review on is attached also: FrKMPTPALS(Complaint Response)1 September 2023.doc.

I would appreciate it if you would undertake the Advocacy Role in this matter for I am without due reason classified as paranoid schizophrenic by the State as attached: FrBrittonHouse(CAREPLAN_DrEmmanuelleOranusi)3July202312July2023.doc.

As you will note they would not give me a face to face hearing with a fresh new Consultant Psychiatrist to discuss the matter now..

Please let me know if you would be able to handle this Case.

Yours sincerely

Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

United Kingdom

Tel: 07967789619

On Fri, 20 Oct 2023 at 14:43, Phso Enquiries <Phso.Enquiries@ombudsman.org.uk> wrote:

Dear Mr Panigrahi

Thank you for your email, on review, we can see that the Trust have asked you to be more specific about the concerns you would like reviewing. You will need to respond by email to them with your concerns, so they can be addressed.

Advocacy support

As an independent organisation we are not able support people through the NHS complaints process, but we can give you the contact details for a free NHS complaints advocacy service in your area. Their details are:

Healthwatch Kent

08088010102

info@healthwatchkent.co.uk

Once you have received a response that addresses your concerns, please forward it for our review.

Yours Sincerely

Anita Eastham

Intake Caseworker

Parliamentary and Health Service Ombudsman

T: 0345 015 4033

E: phso.enquiries@ombudsman.org.uk

W: www.ombudsman.org.uk

Disclaimer

The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

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ToFadekeOralesiGodon&ThompsonNorthKentMagCrt(Legal Representation)31Oct2023.docx

Legal Representation

from: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

to: f.oralesi@gordonthompson.com

cc: admin@gordonandthompson.com,

Northkent <northkent@justice.gov.uk>

date: 31 Oct 2023, 07:14

subject: Legal Representaion

mailed-by: gmail.com

Dear Fadeke

Further to our correspondence and telephone conversations, it is wrong that your firm is abandoning me in my hour of need, and as such I should ask you to reconsider the matter because you had indicated that you do have the capacity to assist me unlike what the email below is suggesting.

I was asked by the State authorities through Sarah Ritterhouse yesterday that further information is forthcoming from the North Kent Magistrates Court, sitting at Medway Magistrates Court for the Trial Hearing of myself on 10 November 2023, 2 pm. but when I responded as linked here: Hi from Sarah Ritterhouse (knowledgeassessmentanddissemination.com) https://www.knowledgeassessmentanddissemination.com/post/hi-from-sarah-ritterhouse concerning the shocking silence from Sir Keir Starmer, the Leader of the Labour Party to the linked communication: FLOATING VOTER REEVALUATING THE FUTURE (thelibertariandemocrats.com) https://www.thelibertariandemocrats.com/post/floating-voter-reevaluating-the-future nothing came back to me by email or telephone call to me.

I would accordingly request you to let me have your final decision on whether Gordon and Thompson is acting as my Legal Representative now.

Please let me know by midday today as I would then have the chance to look afresh for another Defence Solicitor for single-handedly I cannot do anything for reasons that you will realise from the linked material: WITHDRAWAL OF MITIGATING CIRUMSTANCES FROM MY DEFENCE EVIDENCE AND ARGUMENTS (knowledgeassessmentanddissemination.com) https://www.knowledgeassessmentanddissemination.com/post/withdrawal-of-mitigating-cirumstances-from-my-defence-evidence-and-arguments

Yours sincerely

Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

United Kingdom

Tel: 07967789619

Forwarded:

Legal Representation

Inbox

from: Gordon and Thompson Solicitors <admin@gordonandthompson.com>

to: Shantanu Panigrahi shanpanigrahi3000@gmail.com

date: 18 Oct 2023, 17:31

subject: RE: Legal Representation

mailed-by: gordonandthompson.com

Signed by: gordonandthompson.com

security: Standard encryption (TLS) Learn more

: Important mainly because you often read messages with this label.

Dear Sir,

We cannot represent you as we do not have capacity. Please look for other solicitors

Best regards

From: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

Sent: Wednesday, October 18, 2023 5:29 PM

To: Gordon and Thompson Solicitors <admin@gordonandthompson.com>

Subject: Legal Representation

To

Gordon and Thompson Solicitors

Dear Sirs

Further to the two emails that I sent you as attached:

(a) ToGordon&ThompsonSolicitors(Local Solicitor Required for legal advice and possible representation)15Oct2023/docx

(b) ToGordon&Thompson(Legal Assistance)15Oct2023.docx

(c) ToFadekeOralesi(Gord&Thompson)EmailfromKentPolice)17Oct2023.docx

(d) ToFadekeOralesi(Gordon&Thompson)My telephone conversation with your receptionist Jasbir Karu this morning)16Oct2023.docx.

(e) To FadekeOralesi(Gordon&Thompson)Just a quick review of what we talked about)16Oct2023.docx

the email f.oralesi@gordon&thompson.com keeps getting returned. Is it possible that you have blocked me and are therefore no longer interested in representing me in Court?

Yours sincerely

Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

United Kingdom

Tel: 07967789619

____________________________________________________________________

Automatic reply: PHSO Case Ref: C-2093076

Inbox

from: Healthwatch Medway Enquiries <enquiries@healthwatchmedway.com> via dkim.mimecast.org

to: Shantanu Panigrahi <shanpanigrahi3000@gmail.com>

date: 31 Oct 2023, 10:55

subject: Automatic reply: PHSO Case Ref: C-2093076

mailed-by: eu-smtp-delivery-221.mimecast.com

Signed by: dkim.mimecast.org

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: Important according to Google magic.

Thank you for your email.

We are unable to respond directly right now but we really do appreciate the time you have taken to contact us.

Please help us by completing our client information sheet here. The information you share will allow us to form a picture of what is happening in your area. If you have asked for support, it will help us to prepare appropriate information and signposting for you. 

When we do respond to you, we can help in two ways: 

1. We can offer free Information & Signposting to help you understand what support you are entitled to and to find the services that are available to you. Although we can’t handle formal complaints about services, we can let you know how to complain and who to direct it to. 

2. We also want to hear your experiences of local health and social care services. If you have left us feedback, thank you for taking the time to share your story with us. We will anonymise your story and share it directly with the people who organise and commission the service. We use every story that we hear to improve services for those that use them. We want to hear about the good, and not so good stories, about ANY health or social care service in Kent.

We are a small team, if you have asked for assistance, we will get back to you as soon as we can. Currently, due to unforeseen circumstances this may take up to 12 working days.

If you can’t wait that long, you can always complete our online feedback form to share your story with us. You can get started by clicking here: Have Your Say - Medway | EK360

We’ll want to know when your story happened and what was the name of the service. So, for example, we will need the name of the GP or Care Home to enable us to feedback your story. Everything will be anonymous, so you don’t need to worry about them knowing who you are.

You can also find information on how to make a complaint on our website here: Help making a complaint | Healthwatch Medway

If you are emailing about an urgent health issue, please call the NHS 111 service or visit NHS 111 online.

Kind regards, 

Enquiries

Healthwatch Medway

enquiries@healthwatchmedway.com

www.healthwatchmedway.com

5A New Rd Ave, Chatham, ME4 6BB

Disclaimer

The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast, a leader in email security and cyber resilience. Mimecast integrates email defenses with brand protection, security awareness training, web security, compliance and other essential capabilities. Mimecast helps protect large and small organizations from malicious activity, human error and technology failure; and to lead the movement toward building a more resilient world. To find out more, visit our website.